If you order something custom (astrology charts, jewelry, crystal grids) and I start working on it I will not refund a cancellation.

We DO NOT offer refunds if you simply changed your mind or on custom items, but we are open to exchanges or store credits but you will be responsible for all shipping charges as well as a 10% restocking fee. We also will not exchange any crystal grids larger than 12 inches, so make sure you want it before it order it.

In the event an order is damaged in the mail, we are not responsible although we will take each issue on a case by case basis and may offer a full refund. All pieces are wrapped very well for travel : ) We encourage the buyer to purchase mailing insurance for the unlikely event of items damaged during the mailing process. All domestic orders are shipped with delivery confirmation or a "tracking number." This discourages lost packages.

If a package does become lost or stolen, we are not responsible. Standard First Class International shipping cannot be totally tracked, although a customs number is assigned, it is not a guarantee that the package could be found. International packages can be sent in a variety of ways and tracked with an extra charge.

Keep in mind all wood products have natural wood markings and knots and we will not accept a return simply for that reason.

We accept Credit Cards and Paypal.

We may reserve an item for you for up to 7 days. If you need more time than a down payment will be required. If the buyer does not pay for the item in full within the time frame agreed upon or decides that he or she does not want the item, then the down payment(s) will not be refunded and the item will be relisted.

We will accept canceling an order, for normal transactions, as long as it has not been shipped. We will offer a full refund.

We offer domestic and international shipping through USPS. Most items are shipped First Class (2-4 days) shipping with Delivery Confirmation (tracking number), priority and priority express are available.

All items are packaged well with bubble wrap in a secure box or padded envelope. We are not responsible for items lost or damaged during shipping. International shipping carriers and options may vary.

We are not responsible for any VAT Tax or customs fees that may be charged for international shipments.

***WHOLESALE*** We do offer wholesale on ,pst of our items, please contact us for more information or sign up directly on our website for a wholesale account http://www.zenandmeow.com

Information I Collect

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, Zen and Meow, LLC, is the data controller of your personal information. If you have any questions or concerns, you may contact me at kelly [!at] zenandmeow.com.