zephyrvintage's Shop Policies
Thank you for visiting Zephyr Vintage! We specialize in offering vintage and antique estate jewelry from the Victorian era through the 1980’s. We are small business and take pride in curating the best quality local vintage goods.
In addition to our wide range of antique jewelry from the Art Deco, Victorian, Edwardian and Art Nouveau eras, I offer an extensive collection of designer vintage jewelry. Such as, Trifari, Weiss, Hobe, Coro, Hattie Carnegie, Miriam Haskell, Kramer, Judy Lee, Sarah Coventry and so much more! You will also find vintage fashion accessories, vanity items, and home decor pieces in our shop.
We consistently add items to our shop, so please include Zephyr Vintage amongst your favorites and check back from time to time. You can also follow on social media for previews of our newest items and special promotions…
>> PAYMENT OPTIONS <<
Seller accepts payment via Paypal and Etsy Direct Checkout. Upon written request, seller will accept U.S. post office or U.S. bank money orders only. No international money orders will be accepted.
>> LAYAWAY <<
We offer layaway on item(s) with a value of $200 or more. We require a 25% non-refundable deposit. The balance to be paid in 1 to 3 increments over a 30-45 day period, to be determined. There are no discounts on layaway items. They are also not eligible for returns and are considered non-refundable. Please send a message if you wish to do layaway. Sorry, but I cannot do layaway for international customers.
>> RESERVES <<
We can only reserve items up to 1 day for new clients and up to 3 days for returning clients. NO EXCEPTIONS. We will not do reserves at all during peak holiday shopping periods (i.e. November & December).
Seller will ship within (3) three business days of receiving payment. Typically items are shipped next day.
>> DOMESTIC SHIPPING<<
Shipping within the United States is via USPS First Class Mail. Shipping services included are delivery confirmation and shipping insurance. We offer free shipping on jewelry items. All other items are subject to shipping fees. Items over 16 oz are shipped via USPS standard mail.
>> INTERNATIONAL SHIPPING <<
SHIPPING SERVICE: We offer international shipping to a limited number of countries via USPS first class international mail service. We may consider shipping to countries not listed in our shipping profiles, and if we do, we will ONLY ship via USPS Global Express Mail Flat Rate Envelope (which includes insurance & tracking). Please contact us for rates.
FEES: Shipping fees are non-negotiable and prices reflect the amount it costs the seller to ship the item based on weight and monetary value. The fees include postage, insurance and packaging materials.
TAXES, DUTY, VAT OR OTHER FEES: International customers are responsible for any additional taxes, duty, VAT or other fees incurred on international packages. This is NOT included in the shipping price. Prices vary from each country and payment will be required for delivery of your item. Seller will NOT REFUND SHIPPING COSTS if a package is returned showing the buyer failed to complete payment of any required additional fees.
CUSTOMS FORMS: Please be advised that I will NOT falsify customs documents by marking a package as a "gift" or changing the monetary value of the contents. This is against the law.
ESTIMATED DELIVERY TIME: Delivery time of first class international shipping service varies. Speed of delivery depends upon how quickly the package is processed through customs in your country, as well as when the buyer completes payment for any taxes, duty, VAT or fees required for delivery. The only way to guarantee delivery by a specific date is to upgrade the shipping service to USPS global express mail, otherwise the seller cannot specify when a package will arrive.
Refunds and Exchanges
>> RETURNS <<
All sales are considered final. We take great care to curate, research and photograph our offerings. Returns are reviewed on a case by case basis, but will only be considered if the item is significantly not as described. Please carefully look over the following information included as part of our descriptions and are typically not reasons accepted for a return:
1. PHOTOS: We provide 4 - 5 photos with each listing. Please use the zoom button for closer detail.
2. SIZE: We provide measurements using a soft ruler. There may be up to 1/8" variability and all measurements are approximate. Ring sizes are determined by a ring sizing mandrel stick.
3. WEIGHT: Weight in ounces & grams are provided when applicable.
4. COLOR: Each computer displays color differently, thus color variation may occur. Color is subjective and we give our best assessment.
5. CONDITION: We make note of any condition issues in the description.
We strive to provide 100% satisfaction with our products and customer service. It is important to us that you are pleased with your Zephyr Vintage purchase. Our feedback rating speaks for itself. Communication is key in creating a positive buying experience. If you have questions about an item, we encourage you to send us a message prior to purchasing. We are happy to provide additional photos and/or information per your request. All inquiries are typically responded to within 24 hours.
>> ADDITIONAL TERMS <<
1. A 20% restocking fee will be deducted from a refund if any items are returned without prior communication, if your package is returned undelivered or refused or if a return was granted and when received back, the item is as described.
2. Items returned with any altering or damage that wasn't already existing will NOT be eligible for refunds. NO EXCEPTIONS!
3. Shipping charges associated with the original order are non-refundable, unless there was an error on our part. Also, any shipping costs associated with returning the item will NOT be refunded regardless of error.
>> DAMAGED OR LOST PACKAGES <<
If your item was damaged during the shipping process, we must be notified within ONE (1) DAY from when it was received, NO EXCEPTIONS. We will request proof of damage via photos (of the box & items) for insurance purposes. Also we will request that you complete an affidavit (online) for the insurance company to process the claim. You will be refunded once the claim has COMPLETED processing and the seller is reimbursed by the insurance company.
If your package has not shown as delivered via delivery tracking after 2 weeks for domestic packages and 4 weeks for international packages, please contact us to initiate a search via USPS. If the package has been determined as lost, seller will file a lost package claim with the insurance carrier. You will be refunded once the claim has COMPLETED processing and the seller is reimbursed by the insurance company.
Additional Policies and FAQs
This is the scale I use to describe the condition of items in my shop ...
MINT CONDITION: Jewelry that has never been worn - including new old stock where appropriate - with original boxes and/or tags. No flaws or signs of wear anywhere on the jewelry.
EXCELLENT CONDITION: Like new but without tags/boxes. If the history of the piece is unknown it cannot be considered "mint", "new", or "never worn" - so "like new" is a good descriptor. No noticeable flaws to the jewelry, including scratches, scuffs, chips, tarnish, or patina. No bent pins, worn prongs, or clasps that don't work well. Stones are free from surface scratches and still have their original intended appearance (no fading, discoloration, darkened, dead or missing stones).
VERY GOOD CONDITION: Jewelry that is wearable and overall in excellent condition but has smaller, less noticeable flaws. Examples: Slight scuffs, spot of wear to metal, tarnished clasp, or age spot/discoloration to a piece that can be noticed when examined up close - but it is not likely to be noticed when worn because it is a minimal OR the item is in excellent condition when worn but has more significant flaws on the underside or back of piece.
GOOD CONDITION: Piece is wearable but has noticeable flaws that could possibly be noticed when worn. Peeling or scrapes to more than a couple of stones/beads, noticeable wear to metals, etc. Often a piece is so beautiful and unique that it can be worn with noticeable flaws because it's that fabulous!
FAIR CONDITION: I do not consider jewelry in fair condition to be wearable. Pieces in this condition are for junk/craft lots if they have hardware or stones that could fulfill another purpose.
We strive to maintain happy customers and have many repeat buyers come back to our shop. If you have any concerns about your purchase please contact us PRIOR to leaving any negative feedback, so that we can create a happy resolution for you.
All items are maintained in a smoke free environment and stored with care.
Last Updated November 8, 2015