ZmayJewelry

Fine jewelry handcrafted with love.

Ljubljana, Slovenia On Etsy since 2016

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A buyer bought a gift from this shop and gave it a 5-star review!

ZmayJewelry

Fine jewelry handcrafted with love.

Ljubljana, Slovenia | 110 Sales

Announcement    ~ Welcome to our shop, where every piece of jewelry tells a unique story ~
If you don't find your perfect piece - we can design it together. Request your custom order.

Announcement

Last updated on Mar 14, 2018

~ Welcome to our shop, where every piece of jewelry tells a unique story ~
If you don't find your perfect piece - we can design it together. Request your custom order.

Items

 

All Items

Zmay Team

Contact shop owner

Zmay Team

Reviews

Average item review
5 out of 5 stars
(21)
See reviews that mention:
quality 7 shipping 6 customer service 5

About ZmayJewelry

Sales 110
On Etsy since 2016

Handcrafted with love

Zmay represents a team of passionate artists who enjoy creating stunning and unique pieces of jewelry. Every piece is designed and handmade in the heart of our small country Slovenia - Ljubljana.
Zmay (IPA: ˈzmàːj) means “dragon” and is the symbol of our hometown which gives us inspiration and motivation to create the best pieces of jewelry.
A family tradition of goldsmithing and design has evolved through time and goes along with new technologies to allow all kinds of designs to come to life.
Our team can customize any kind of jewelry you want. There are no limits to the imagination and we are excited to work with you on your unique piece of jewelry.

Shop policies

More information

Last updated on Sep 23, 2017
Frequently asked questions
Production time

The production of your beautiful piece of jewelry starts after the order is placed and takes 7 - 10 days, depending on each individual piece.

Shipping

We ship our jewelry worldwide with free express shipping.
For shipping purposes we need your contact number, exact address and postcode. Delivery usually takes 1 - 5 business days. You’ll receive the tracking number, after your order has been shipped, so you can follow his journey to you.

Custom and personalized orders

We can customize any design to meet your expectations. Please contact us about your custom order before purchase and we can create a unique and personal design together.

Sizing information

We accept ring sizes of all international scales. If you're unsure about your size you can let us know the circumference of your finger, however we do advise to visit your local jeweler so we can be sure that the ring is made to fit perfectly.
If you have any additional questions regarding sizing please contact us and we'll be glad to help you.

Rush orders

All of our items are handmade so they usually take from 7-10 days to be finished. If you're in a rush to receive an item from our shop, please contact us before purchase and we will do our best to accommodate you.

Returns and refunds

We offer a 14 days return policy. If for any reason you’re not satisfied with your purchase, you can return the piece for a full refund minus shipping and handling fees, which are about 10 % of the total price of the item. Buyers are responsible for return shipping costs.
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Returns and refunds are not possible for:

- Items that are damaged while worn as a result of misuse. You can contact us regarding repairs. The same applies to wrongly reported sizes (ring size, length of chain, etc.), but we’ll be happy to resize the item for you for a fee.

-Custom designed jewelry, since the piece we create together is especially designed for you and can’t be resold.

Quality warranty

We offer a 6 months warranty policy. In this time frame, you should be able to determine if there are any defects or in the unlikely event of any stones falling out, contact us about the issue.

In this case, the item can be returned for repair or replacement, free of charge, but buyers are responsible for return shipping costs.

The warranty is not valid if there have been any damages or any third party modifications such as resizing, repairs, polishing, etc.
Due to the soft nature of some gemstones, the warranty does not apply to items that include: emerald, turquoise, opal,...

If you have any questions regarding the warranty and if you need any assistance with repairs after the warranty period, please don’t hesitate to contact us.