ZoeloDesigns
Derry, New Hampshire
Shop policies
Last updated on
April 25, 2018
Welcome to my Etsy shop! I am currently working to change the face of ZoeloDesigns and you will LOVE the new products I have in the works! I can't wait to show you my new designs!
FACEBOOK GIVEAWAYS and special promotions! "Like" me on Facebook! https://www.facebook.com/zoelodesigns
Follow me on Twitter! @ZoeloDesigns
**Please Read!*
Most items are ready to ship, unless otherwise noted in the listing. Please read the entire listing to be sure you are aware of the item policy!
I am a work from home Mom to 2 little ones, and Etsy is currently my full time job. I get out my supplies at 8-9 am every morning and it doesn't get put away until bedtime every night. My life revolves around taking care of my babies and creating around the clock. If I could ship my products next day I would, but that would probably mean I'd have to sell my children. ;-) I'm very sorry for any delay in shipments: all items ship within 2-4 days and you will be notified when they do ship. I promise, I'm working as fast as I can. I'm super easy to work with and if you have specific timing needs, you just need to ask! I do accept a limited number of rush orders whenever I am able. Please message me and we can discuss your needs.
Love and Design,
April
ZoeloDesigns
FACEBOOK GIVEAWAYS and special promotions! "Like" me on Facebook! https://www.facebook.com/zoelodesigns
Follow me on Twitter! @ZoeloDesigns
**Please Read!*
Most items are ready to ship, unless otherwise noted in the listing. Please read the entire listing to be sure you are aware of the item policy!
I am a work from home Mom to 2 little ones, and Etsy is currently my full time job. I get out my supplies at 8-9 am every morning and it doesn't get put away until bedtime every night. My life revolves around taking care of my babies and creating around the clock. If I could ship my products next day I would, but that would probably mean I'd have to sell my children. ;-) I'm very sorry for any delay in shipments: all items ship within 2-4 days and you will be notified when they do ship. I promise, I'm working as fast as I can. I'm super easy to work with and if you have specific timing needs, you just need to ask! I do accept a limited number of rush orders whenever I am able. Please message me and we can discuss your needs.
Love and Design,
April
ZoeloDesigns
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
I take pride in my work. If you're unsatisfied, please contact me and we'll work together to rectify the situation.
Payment
Paypal is my favorite form of payment, but I do also accept money orders and credit cards through direct checkout on Etsy. If you would like to pay by money order, convo me to let me know. I will give you my current mailing address at that time.
Your items will not be shipped until AFTER payment is received. Remember that Paypal eCheck payments typically take 5 days to clear.
Your items will not be shipped until AFTER payment is received. Remember that Paypal eCheck payments typically take 5 days to clear.
Shipping
I ship First Class Mail and Priority Mail in the US and First Class International. Items are not made until your order has been placed. See shop announcement for current custom order production time--production time varies from a few days to 4 weeks depending on the season. I always work as fast as I can. Ready made items always ship in 2-4 business days.
If you would like tracking please contact me when you place your order and it will be added free of charge. Lost packages will not be refunded unless you have requested delivery confirmation and the loss can be documented. I will provide this free of charge when requested for US packages. CONVO ME!!!
PRIORITY shipping in the US: Pricing is as follows:
Priority Mail Flat Rate Envelope $6.60
Priority Mail Padded Flat Rate Envelope $6.95
Priority Mail Flat Rate Legal Envelope $6.75
Priority Mail Small Flat Rate Box $6.80
First Class Mail depends upon weight and package size.
If you would like tracking please contact me when you place your order and it will be added free of charge. Lost packages will not be refunded unless you have requested delivery confirmation and the loss can be documented. I will provide this free of charge when requested for US packages. CONVO ME!!!
PRIORITY shipping in the US: Pricing is as follows:
Priority Mail Flat Rate Envelope $6.60
Priority Mail Padded Flat Rate Envelope $6.95
Priority Mail Flat Rate Legal Envelope $6.75
Priority Mail Small Flat Rate Box $6.80
First Class Mail depends upon weight and package size.
Additional policies and FAQs
***Photographers, I need your photos! If you provide me with a copy of your professional photograph, I'll send you a free item of equal or lesser value!***
I welcome custom orders, and would love to do consignment and wholesale. Contact me!
I welcome custom orders, and would love to do consignment and wholesale. Contact me!
Privacy
ZoeloDesigns is based in New Hampshire, USA and has been selling on Etsy since 2010. I sell primarily to buyers located within the United States, but I do offer my jewelry and goodies for sale world-wide.
I collect standard personal information as provided by buyers to Etsy and/or Paypal.
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.
I rely on a number of legal bases to collect, use, and share your information, including:
As needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations such as to the IRS, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to my processing of some of your information based on my legitimate interests. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, April Barbere, am the data controller of your personal information. If you have any questions or concerns, you may contact me at via private convo here on Etsy, or through email at april.barbere [!at] gmail.com with any questions, concerns, or other related privacy needs. If you wish to mail me, please contact me for my mailing address.
Thank you,
ZoeloDesigns
April Barbere
See this Seller Handbook article for a sample privacy policy you can customize for your shop.
I collect standard personal information as provided by buyers to Etsy and/or Paypal.
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.
I rely on a number of legal bases to collect, use, and share your information, including:
As needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations such as to the IRS, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to my processing of some of your information based on my legitimate interests. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, April Barbere, am the data controller of your personal information. If you have any questions or concerns, you may contact me at via private convo here on Etsy, or through email at april.barbere [!at] gmail.com with any questions, concerns, or other related privacy needs. If you wish to mail me, please contact me for my mailing address.
Thank you,
ZoeloDesigns
April Barbere