zolayka's Shop Policies
Hi there :)
Welcome to my shop. Relax and enjoy the time spent with me through my creations.
I do all the items in my shop by myself, with a lot of love and care. Your specific needs of changing or personalizing your order is welcome.
I accept Paypal for all my sales.
You do not need a PayPal Account to pay for your items through PayPal:
You can choose the PayPal Option during checkout. After you submit your order click the “Pay Now” button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account
I ship my creations beautifully packaged with as much care as went into making them. I'm happy to gift wrap your purchase for you at no extra charge, upon request.
Ordering product from my shop means that it will be shipped 3-5 business days after your payment via registered mail (except the listing that takes more time for creating, mentioned in the description such as custom cat portraits orders).
The basic post service used in my shop is the Bulgarian official Government Posts services, because of their traditions, stable services and reasonable prices. For international shipping, depending on the destination, shipping may take up to 21 days - normally
about 10-20 business days overseas
and 6-8 days to Europe.
If you need your order rushed, you can purchase a FedEx Express courier upgrade for additional 22,20$ to every destination.
Please provide a phone number for FedEx delivery contact at check out.
ALL MY CAT PILLOW ITEMS WILL BE SHIPPED WITH FEDEX COURIER ( for more details see the product page)
I ship to your etsy account address, for sending to another address , please contact me.
Refunds and Exchanges
I take time to carefully describe my items and photograph them well to minimize returns. Please double check any of my item pictures and descriptions, and if you still have any questions, please, don't hesitated to convo me for more details.
Lost packages case:
Please if you experience any unusual delay in receiving your purchase (see shipping terms in "Shipping policy" "section), contact me for to settle down further actions - refund or resending.
Damages packages case:
If your order come to you damaged , please contact me to arrange refund or resending by your wish.
Unclaimed packages case:
I'll be happy to resend your package, and expect you to cover the shipping cost
Additional Policies and FAQs
My shop accept custom orders and I really preffer full payment before starting to work on your project and of course in some cases split payment is available. Please contact me for more information.
I offer wholesale prices for over 15 pcs of any of my items. Please contact me for further details.
Duties and custom charges:
Please note that buyers are responsible for any and all duties and customs charges that may be incurred. It is simple and understandable and covers the gamut of taxes and tariffs that various countries may charge.
If you want to receive updates on my newest products and promotions, please subscribe to my newsletters here:
zolayka [!at] gmail.com
Last Updated March 4, 2015