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    Announcement    All prices have been SLASHED!!!!!


    Last updated on Nov 11, 2016

    All prices have been SLASHED!!!!!


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    quality 3 shipping 18 customer service 11

    Shop policies

    Last updated on November 26, 2014
    Welcome to ZooK, based in the little town of Cheltenham, UK, and dedicated to bringing eccentric craft to your home.

    All items are handmade in my little shared studio, where craft and creativity come first and all animals are well-loved and pampered before they come to you.

    Where possible, materials are recycled or upcycled, and when possible, some profits go to tapir conservation - a deserving and underappreciated cause.

    Accepted payment methods

    Accepts Etsy Gift Cards and Etsy Credits
    Returns and exchanges
    As all items are handmade and photographed as thoroughly as possible, you should receive what you expect, and I hope that you will love your purchases. If something goes unexpectedly wrong and you receive an incorrect item or you believe the description to be drastically inaccurate, please convo me or contact ZooKshop [!at] hotmail.co.uk and I will do my very best to remedy the situation, either through refund or exchange.

    Please make sure you read product descriptions carefully to avoid unwanted surprises!

    If you wish to include postal insurance or tracking, please request this before making a purchase as I am not liable for items lost or damaged in transit!
    ZooK accepts Paypal payments made out to: katyshih [!at] hotmail.com. If you need to make a payment some other way, please feel free to convo me before making your purchase and I'll do my best to make this possible!

    please try to pay within 7 days, and let me know if you need more time.
    ZooK can also be contacted at Zookshop [!at] hotmail.co.uk.
    ZooK aims to ship items once or twice a week. If you need an item by a certain date, please contact me BEFORE making any purchases so I can make sure that this will be possible and I will do my very best to get items to you in time!

    Items will be packaged with great care and attention so they arrive safely and in perfect condition. I try to keep postage costs down by recycling packaging wherever possible, and by using second-class post (or equivolent for international items), so that I can pass on my savings to you. If you would prefer your packaging to definitely be NEW, let me know beforehand so I can accommodate this.

    As a default, I do NOT use tracked or signed for delivery services, INCLUDING for international orders. This is to keep your costs to a minimum.
    If you require first-class, tracked, signed-for (or similar), or any insurance, PLEASE CONTACT ME IN ADVANCE for quotes, as I cannot be held liable for items posted which arrive damaged or go missing unless there has been a fault before posting.

    International orders may take a while longer that UK orders - please ask me for an estimate of timings if this is a concern.
    Additional policies and FAQs
    ZooK aims to please, but it is just me in my little studio, working evenings and weekends around my full-time day job, so please bear this in mind when making purchases/enquiries!

    thank you, hope you enjoy shopping with ZooK x