zyzanna's Shop Policies
Below you will hopefully find answers to all of your questions. If not, please don't hesitate to send me a message!
At the moment I accept PayPal, Etsy direct checkout and Etsy gift cards.
Christmas 2015 LAST ORDER DATES
United Kingdom: 18th December
Africa, Middle East, Cyprus, Asia, Far East, Japan, Eastern Europe (ex. Poland, Czech Republic and Slovakia), Caribbean, Central & South America: PASSED
Greece, Australia, New Zealand: 7th December
Czech Republic, Germany, Italy, Poland, Canada, Finland, Sweden, USA, Austria, Iceland, Ireland, Portugal, Spain: 14th December
France, Belgium, Denmark, Luxembourg, Netherlands, Norway, Slovakia, Switzerland: 15th December
I ship within 3 working days (Monday to Friday, excluding bank holidays) FROM WHEN THE PAYMENT CLEARS, but I aim to do it next day whenever possible. If you pay via eCheque - which is a direct bank transfer through PayPal (as opposed to paying with a card) it may take 4-6 days (or even longer!). I will not be able to ship an item until the payment clears!
Shipping prices are a combination of packaging and postage charges. For most items it will be First Class postage within UK and Airmail everywhere else. Airmail can take around a week in Europe, and two to three weeks everywhere else. Often it's not that long though! Exception is original art, which due to uniqueness will be sent Special Delievery in UK or Recorded/Signed For everywhere else, to ensure it doesn't get lost! Shipping upgrades are available on request!
Please be aware that outside of European Union you may need to pay customs fees for the items.
Brooches are packed in a combination of cardboard and bubble wrap/bubble envelopes.
Bags are shipped in bubble envelopes.
Prints and art sized A4 and less will be shipped in cellophane sleeve with a cardboard back or in a "Do Not Bend" envelope.
Prints and art bigger than A4 will be shipped in a postal tube.
Refunds and Exchanges
You have 14 days from receipt of the item to return it. Please contact me before just going ahead and sending it back! It is the customers responsibility to get the item back to me and the shipping charges will not be refunded.
Custom orders are non-refundable, but I will ensure you are happy with the product before you receive it!
All cases of lost and damaged items will be dealt with on a situation specific terms. Please don't hesitate to contact me if you are not fully happy with anything!
Additional Policies and FAQs
Please contact me via Etsy message or e-mail if you are interested in wholesale prices, custom orders etc!
I am more than happy to do wedding favours, custom invitations or items to fit your specific requirements! Same goes for custom artwork, illustrations etc.
Hill Street Design House
3 Hill Street
zyzanna [at] gmail.com
Last Updated December 4, 2015