Direct Checkout Refund will not process

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Original Post

I have tried issuing a refund several times this morning.

I am getting this error

"We were not able to process your refund as there seems to be a problem with your card. Please update your card on file or try again."

This is happening in my other shop PureRoxFaith but for some reason, even though I am a member of the DC team, I am not able to create a thread under that account.

I looked at my card on file, which I don't understand what it has to do with) and it all looks current

Posted at 1:39 pm Sep 25, 2012 EDT


Evelyn from MIPANY says

Hi Roxanne,

Thanks for your post, and sorry to hear about this difficulty. This would be best handled through Etsy Support. Might I ask you to email us there?

Looking forward to it!


Posted at 6:02 pm Sep 25, 2012 EDT

Did that several hours ago and still waiting for a response. Thank you.

Posted at 6:11 pm Sep 25, 2012 EDT

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