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Direct Checkout Refund will not process

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Original Post

I have tried issuing a refund several times this morning.

I am getting this error

"We were not able to process your refund as there seems to be a problem with your card. Please update your card on file or try again."

This is happening in my other shop PureRoxFaith but for some reason, even though I am a member of the DC team, I am not able to create a thread under that account.

I looked at my card on file, which I don't understand what it has to do with) and it all looks current

Posted at 1:39 pm Sep 25, 2012 EDT

Responses

Evelyn from MIPANY says

Hi Roxanne,

Thanks for your post, and sorry to hear about this difficulty. This would be best handled through Etsy Support. Might I ask you to email us there?

Looking forward to it!

-Evelyn

Posted at 6:02 pm Sep 25, 2012 EDT

Did that several hours ago and still waiting for a response. Thank you.

Posted at 6:11 pm Sep 25, 2012 EDT

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