Salemates for Success
Critque’s Away - Need help with your shop?
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I would like to point out this thread to everyone
Alot of what I'm saying (along with the other leaders and members) can easily be found in this thread too. Take a few moments to read this thread, and then look at your shop and see where you think you might be able to make some changes. Its nice to have all the information in one spot for everyone.
Posted at 11:49 am Jun 28, 2012 EDT
I was wondering if you could critique my shop... please go very tough on me, I can take criticism and I would love having some other people's input. You can email me @ email@example.com , or just message me. Thanks! Anyone critiquing me will work, I don't mind who as long as they are serious about it.
Posted at 5:28 am Jun 30, 2012 EDT
I took a look and, as always, my eye is from the perspective of the treasury maker and your photos. That's also the way your customers experience your product so it's importance can't be underestimated.
Even though it takes time and is a real pain, I strongly suggest redoing your pictures. A neutral background is generally preferred although you can do creative things if you want. There is a website link that you'll find in previous critiques for fotofuze which will allow you to get a pure white background to your pictures. Try to get the pictures under great natural light. This gives a look that flash and general room lighting can't give. Lastly, I really liked the clip set up you had on this picture.
I didn't go further in depth than that. I do suggest reading through previous critiques. There's a lot that can be done with tags, names, descriptions, etc.
Posted at 6:53 am Jun 30, 2012 EDT
All right Sandy, I hope this doesn't come across as brutal, only as honest. Ready?
First off, you're absolutely correct - you need to redo all of your photos. Some are too dark, some are on different backgrounds...it makes your shop lack cohesiveness. From a tip on here I started using white poster board as my backdrops and FotoFuze.com to make them dazzling white. I take my photos outside in the bright sunshine (it's a great reason to go outside and perfect lighting). Find a good, sunny spot inside or out, take an afternoon, and have a photo shoot.
During that photo shoot, a few photos that I think you're missing from your items (and I speak purely as someone who sells coasters & magnets herself): the backs and sides. Show a picture of the backs of the magnets. Show the bottom of the coasters. For pictures we have to virtually simulate a customer coming to our booth, picking it up, and turning it over in their hands. People want to see what the magnet & coaster feet look like. Show the magnets hanging on a fridge. Prove to them how awesome your products are!
Now, while uploading your pretty new photos, take a look at your titles and descriptions. I'm still trying to put my finger on it, but I find your descriptions...lacking. For your titles I suggest another trick I learned on here - more keywords! When someone searches for an item within Etsy, it looks at the titles first, the actual keywords we add are looked at second. I find it weird, too, but we as sellers simply need to work the system. For your kitty adoption magnets, I would suggest 'Adopt a rescue cat magnets set of 3 handmade kitty spay neuter black cat adoption animals'
I know, it looks bizarre, but it works. Now, the descriptions; you mention in them where you got your images. Don't. People are going to look at that and say 'oh, she didn't really make it herself, she got it from someone else'. My magnet images have come from shops here on Etsy as well, and the purchase includes the rights to make other items with them. Consider it your trade secret as to where the lovely images came from.
Now, your prices...believe me that I say this as a fellow crafter and seller who only wants you to succeed - I would never pay $6 for a single coaster, especially one that was simply decoupaged. (I'm referencing the dragonfly coaster). Personally, I think you need to revisit your prices if you can. I charge $6 for a set of 4 tile coasters and I'm still making profit. Your hand painted ones obviously involve more time & effort than layering on modge podge so those should be priced more than the others. Honestly, I would also suggest making all of your coasters in sets of at least 2. As a consumer, I've never wanted to buy just one coaster.
Please, feel free to poke around my shop to see how I've set things up and described them. I hope I've helped - you've had 27 sales, so obviously you're off to a great start!
Posted at 3:55 pm Jul 29, 2012 EDT
I got feedback today in my shop and here is what they wrote:
"The beads were bought to use as spacers for a mala. They look good but I an still waiting for a focal bead to complete it. But they are nice."
This person did not order a focal bead from me and never even asked me about one. This makes it sound like I didn't send the focal bead to complete the mala. She did give me 5 stars.
My question is what should I do about this if anything at all?
Thanks for your help.
Posted at 10:13 am May 7, 2014 EDT