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Postage Question

I got a message from a buyer this morning that she had to pay extra postage when her item arrived. This has never happened to me, is it common for the PO to let it get all the way to the person or would they generally send it back for more postage from me.

I'm sort of confused, since I actually go to the PO to ship.
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30 Responses

First, I would reimburse the customer for the amt. she was charged. Then I would take my receipt to the P.O. & find out what happened. They DO make mistakes at the P.O.
You need to know exactly what your postage will be before you go to the P.O.
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I've received a package before with postage due. I'd definitely refund her whatever amount she was asked to pay.
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Was it an international shipment? Maybe it was customs charges they paid...
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Thank you. That is such a bummer. I did send her a message that I would reimburse her but she said no, thank you.
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No, it was within the US.
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did you print the postage or take it to the post office?
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I took it to the post office.
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Strange - I've heard that if you weigh your own packages at home to print your shipping labels on PayPal and the PO finds that on their scale the package falls into a higher weight bracket than your scale gave you, they will charge the customer the overage. But I've never heard of that happening when the package was actually weighed at the PO. My guess is they made a mistake at the PO (maybe the package wasn't all the way on the scale or something) which was later corrected and the customer was charged extra.

As for what to do, I agree with Helene - refund the customer ASAP and tell your PO what happened.
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Amanda from CuteNCurlyBowtique says

Thank you. That is such a bummer. I did send her a message that I would reimburse her but she said no, thank you.

_______________

Although she said no Thank You, just go to your Paypal account and do it anyways. It is your business and you should conduct it with the honor you intended. This will also make a buyer for life and word of mouth is a good investment. Karma goes a long way by doing this as well.

Congrats on your sale.
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