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How do I cancel an order?

Someone's e-cheque on Payppal didn't go through. Now she has ordered again with another e-cheque. I can't see how to cancel the first order....how do I do it? It's still in my sold orders.

5 Responses

HandKnitbyCara from HandKnitbyCara

Changed from OnceThereWasATree on Apr 5, 2016

11:31 am May 12, 2012 EDT edited
If you go into your sold orders and then click on the blue receipt tab within the order. You should be able to see the product photo -- just above it there should be a link (in blue, I think) that states "cancel order". Just follow the steps and you are done!

The seller and customer have 48 hours to leave feedback on it before it is cancelled.
If you go into the order receipt there's a link to click to cancel it.
Relist the item first if you didn't already do so. Then go to your sold orders page, click on "receipt", and right above order total you will see cancel transaction.
Thanks! Got it!
Just be sure to relist before you cancel.

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