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Hidden negative feedback!?


Quick question...

O.k., I may be slow but I just noticed that if I were to leave negative feedback for a buyer as a seller that nobody will be able to see what the actual feedback says on the buyers account??? I'm really confused, if I see that someone has negative feedback there's no way for me to view it and see what it was about so I can make a decision on whether or not to do business with them?

Can someone please explain, thank you.

30 Responses

It makes no sense, but you have it correct.
Yup.....its invisible....
Wow, go figure.
That's correct...the feedback system needs overhauled...
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Inactive Etsy Member 8:48 pm May 13, 2012 EDT
You can always go to tools for etsy to view consolidated feedback... just sayin'
I don't advise leaving negative feedback no matter how bad of a time you had with the buyer. You can't take back negative feedback once it's out there even if it does remain between the two of you.
This is a rather frustrating gap in the system that I would LOVE to have fixed someday (soon). It would help as sellers if we could see the feedback. I have not personally experienced this, but other sellers have dealt with customers who chronically are problematic or difficult to please for whatever reason.
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Inactive Etsy Member 8:54 pm May 13, 2012 EDT edited
i dont know anywhere else where a retailer can see a consumers buying history and "feedback", unless of course they are extending the consumer credit and running a credit check. and that doesnt really show a buying history and feedback
Marilyn - you can take it back if the buyer agrees to a kiss and make up. And I would disagree... some times a neg is called for and a seller shouldn't be afraid to leave it. Additionally - sometimes leaving a neg is the only way for a seller to respond to bad feedback received, since Etsy doesn't have any way for explanations to be shown.

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