My production time is 12 business days, plus shipping, which would probably be over 3 days anyway Internationally! I explained this in my note, and then just refunded her the money, because I can't obtain a tracking number anyway when I do ship, and why would I want to ship items without being paid for them?
The problem then lies with the fact that immediately after, she sent me 25! yes 25 convos in a row, all in upper case, some not in English, some in English, saying horrible things, that I am discriminating against her, that I have a problem with her, that she is contacting etsy...etc. etc. She has continued to do this for the past couple days already.
Then she convo'd me this morning with a copy of the email she received from etsy trust, them apologizing to her and asking her for my shop name, etc.
I have emailed etsy trust as well..three times now...and I haven't received a response.
She is also telling me that she is going to continue to make purchases from me and then ask for refunds!
THere's got to be a way to Block a customer???? She can purchase items, then leave me horrible feedback and then get refunded???