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Not-so-honest People...

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Too much room for speculation. My advice is let it go. It's hard to "know" what the buyer knows, unless she's willing to tell you.

Maybe she didn't notice the difference. Maybe she didn't read your convo. Maybe it was a gift and she had already given it. Maybe she received it last week but didn't really pay it much mind because she was planning her Memorial Day getaway. That's 4 alternatives to 'not-so-honest.'

I'm sorry it happened, but there really isn't anything more you can do. Hard as it, I'd try not to dwell on it.
Gail from LittleBeachDesigns says
Unlike the others who've posted here, I agree with you and would have done the same......and that is the right thing. I've had that situation happen as well from a mistake I made and was disappointed that the buyer didn't fess up and admit that she received something she shouldn't have. Agreed it was my mistake but does that absolve her conscience? I don't think so.
It's sad what society has become, a bunch of takers and not giving a second thought to the person that they've taken advantage of, even if it was their mistake........

___
THANK YOU, Gail.
Yes, this is exactly how I feel about the situation.

The items are similar, but one was obviously of a higher quality and more expensive than the other. She knew the difference.

If you weren't aware you were sending out the wrong item I'm not sure why you think the customer would notice.
Just let it go and don't worry about it.
Thanks Sandy,
So far we stand alone.....and I'm o.k. with that. Used to it I guess...;).
Half of the items I buy come as a surprise to me by the time I get them in the mail, lol. It's like Christmas all the time. If they where similar items, she probably didn't realize it. I don't think it was in malice :)
SandyfromYacketUSA says

...." She knew the difference."

~~~~~~~~~~~~~~~~~~~~

Unless she responded "too bad, so sad," how can you be sure what the customer knows? I agree that if she realized she received the incorrect item -- either by inspection, or by reading your convo -- then it would be wonderful for her to offer to return the correct item or pay the difference.

It's not that I'm not sympathetic to your position. You're out a significantly higher amount of money, and that's a bummer. But I think it's unfair to assume she "knows" she got a better item. Especially since you said you sent the convo today.
If the items were 'very similar' (as you put it) its quite possible that the buyer didn't even notice the differences.

And since you've only sent the convo today, its quite possible that they've not checked their mail yet.

Many people don't check their mail every day.

At this point I would let it go.

You may get a nice surprise yet.
I dont think people are necessarily saying she right to keep it, knowing it was a mistake. I think what we/they are saying is that you dont KNOW shes has realized its something different.

You're just assuming. Im curious how similar these two items are.
wow. How can you get so angry and accusatory over a mistake you made.

As usual, it's a one-sided story and the other side isn't here to defend themselves.

Chances are, I probably wouldn't have noticed the difference though and figured that you sent what I ordered, especially considering what you sell...
It's also possible she figured you upgraded her order because you were out of stock of what she did pay for.

It happens, but to blame your customer so vehemently is very unprofessional and unappealing.
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Audrey

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