Close

Questions

Sign in to participate in this discussion.

Can not attach photos to Convos

I press the attach button and nothing happens. Is anyone else having this problem? I have three Convos for custom orders to attach approval pictures to and those customers are expecting to see pictures today.

13 Responses

Are you replying to an existing convo thread? Does it work if you start a new convo to that person instead?
I noticed that when I press the attach button, it looks like it's not doing anything, but when I send the convo, the picture is really there. Did you try going back in to read the convo you sent to check it?
A client of mine had the same problems. Try posting in Bugs- admin are pretty active down there.
Stephenie,
Since you need for your customer to see the photos today, I would send them through your regular email if this can't be fixed. You can't just sit and wait.
Thanks for writing! I've sent pictures thru Convos plenty of times. This time when I click attach...absolutely nothing happens...not to selecting the pictures or anything.

Great idea to send the pictures via regular email. If this does not resolve shortly, I will do just that:):)

I did post to bugs, too. Hopefully it will be tended soon.
Hi Stephanie. I had this same problem a few days ago. Someone told me to click on the broken page symbol in my browser so that it changes from blue to gray. It's right next to the "arrow refresh symbol". After I did that I was able to attach pics in convoes.
Hope it works for you too!
Wow, thanks newcreations1, that worked for me. I haven't been able to attach photos for a couple of weeks and your idea totally fixed it! Thanks again.
I sent several proofs today via convo with no problems. Did you check to make sure the file size wasn't too large?
OOPS! Sorry, I just read you fixed it. That's good information to know, newcreations!

Unfollow username?

Are you sure you want to stop following this person?

Report a post

Thank you for taking time to help Etsy! Please note that you will not receive a personal response about this report. We will review this post privately.

Why are you reporting this post?

Any additional comments?

Edit Post

Edit your post below. After editing, the post will be marked as edited and the date & time of the last edit displayed.

Edit Reply

Edit your post below. After editing, the post will be marked as edited and the date & time of the last edit displayed.

Enter at least 15 characters. 400 remaining.

Close

What is this?

Admin may choose to highlight awesome community posts that are friendly, answer questions, and offer informative links.

What does it do?

Highlighted posts are placed at the top of each page in a thread for greater visibility.