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etsy bill question

I listed an item at the beginning of the month, paid the 0.20 that day. Today someone bought the item, and they charged me an auto-renew sold for $0.20 USD then listed the transaction fee then renew fee again all for the same item? I only listed the item as one listing so there shouldn't be an auto renew? I'm confused.

8 Responses

When you were looking at your "sold" section did you Click on the "renew sold" little wheel thingy? Not sure why this would happen.
Yup I renewed from my sold page, but the auto-renew charge was right when the buyer bought the item because it was listed in the bill under the transaction fee and my renew fee that I clicked to renew was above the transaction fee.

does that make any sense? lol sorry if it doesn't D:
If you only had one available and when it sold you were charged twice, I would try to contact Etsy directly via email and ask them if it was a glitch, I've heard of that happening. They might be able to fix it...
How do I contact Etsy?
Post this question under BUGS where the Admin staff can review it.
OP, that is strange! I hope it doesn't start to happen to others too.
Rude Boy, do you have any applications selected that perform auto renew for you, such as Etsy On Sale or Craftopolis? If so, you may want to check your settings in those applications.

You can contact Etsy through the HELP link at the top, then select email support.
Nope I don't know how to use any of those, I don't even know what those are lol :X

I posted it in the bugs section as suggested :) thanks

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