I am sorry for posting this in a public forum but I demand answers!
I wrote Etsy admin a few days ago about a bride who was lying about and trying to get her money back about a 500.00 custom order. I spent over 30 hours on her order and sent her multiple photos. She approved each step and also approved the final order, seeing close up images.
Now she wants her money back. My policy is no refunds for custom orders and she knew this. She has been harrassing me.
So I emailed Etsy admin and I asked for help, from Etsy, and gave you my NEW EMAIL ADDRESS firstname.lastname@example.org.
MY prior email was hacked and I have no access to it.
As of this morning,my shop is NOW SUSPENDED? I need to speak to etsy about this ASAP as this is a bride who is lying and going against my shop policies. I do not deserve to have my account suspended when I have not been able to even talk to Etsy about this situation!! I am VERY VERY VERY UPSET! I have over 1,000 sales in less than a year and 100 percent feedback!!! CONTACT ME RIGHT AWAY THANK YOU!
I need answers, now! This is just not right!!!