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Blameless Post Mortem

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I should have named my shop "three arm sweaters"....sorry, just thought that was funny....
Since this one is heading down the tubes with all the personal stuff being thrown around, I guess I'll move on. It was a great topic. Everyone have a great night. LOL
You have to swish your skirts dramatically and then swoon. I do it nightly....
:D

1 1/4 c flour
1/2 t baking soda
1 c butter, lard, shortening or mixture thereof
1/2 c white sugar
1/4 c brown sugar
1 egg
1 t vanilla
1 c pitted cherries
1/2 c chocolate chips.

blend madly.

bake in 375 oven for about 10 min.
What the what?

I read the interview...scratched my head...and I am wonders what the heck was the issue that prompted it?
Sue from MeekaMayesMarket says
Holly, I have been in corporate America, retail, hospitatlity and medical.

I have also sold out of B&M stores (antiques) for almost 40 years. I have seen the ups and downs.

I invest in stocks and have watched many companies sink faster than Capt Jack Sparrow's dingy in the opening scenes of the Black Pearl.

Nothing about Wall Street surprises me anymore and with Chad's interview, I highly doubt the folks are happy about it when they want to go IPO.

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You can't go terribly.. you have to follow the yellow brick road...
O.O

So......are you berating them for using a term that isn't actually limited to the medical field and is widely used in other businesses or for not 'disciplining' THEIR employees to your standards? Honest question because the OP seems to go back and forth between the two.

No one hit the big red button at Etsy and blew it up, it's still here. Most professional adults realize when they have made a mistake and don't need some nanny to come around behind them running their nose in it. Seems more productive to acknowledge the mistake, learn from it and move on. (Basically what they do) Not fester with it.


" Brandi from PuurBody says

You have to swish your skirts dramatically and then swoon. I do it nightly..."

But do you clutch your bosom as well? That's what really sells it. :o
Brandi from PuurBody says
You have to swish your skirts dramatically and then swoon. I do it nightly....

----------------
God, so that is what is wrong with my love life...
Yum! too bad I ate all the cherries again. There will be more...
John Allspaw avatar Admin
Sue:

I'm sorry you're having a tough time with the explanation. The intention is not to be flip in any way. On the contrary, we take incidents, mistakes, outages, and errors very seriously. Again: no one gets OFF the hook for contributing to a negative outcome. They are arguably more on the hook than if they were in an organization whose response is simply a stern "Don't do that again!" or "Be more careful!"

Why? Because unless we have some understanding on why someone thought an action was ok to make (when hindsight shows that it wasn't ok) then we will never understand how to prevent that action from happening. The person who made a mistake *did* think it was ok, because otherwise they wouldn't have done it.

The larger post with greater detail is here: codeascraft.etsy.com/2012/05/22/blameless-postmortems/

The idea of a blameless postmortem isn't an Etsy one at all; it actually comes from the field of patient safety in healthcare. it's not an excuse to make people feel better when they make mistakes. It is to *increase* accountability, not decrease it.

The concept is known in the healthcare (patient safety) and aviation safety industries as a "Just Culture", and is practiced in an increasing number of arenas. The reference for it is "Just Culture" by Sidney Dekker: www.amazon.com/Just-Culture-Balancing-Safety-Accountability/dp/0754... which may give some background on the ideas.

Alternatively, a video of Dr. Dekker is here, giving an explanation, possibly better than I did: www.youtube.com/watch?v=t81sDiYjKUk

As to how we approach making changes to begin with, and how we aim to gain confidence in any of those changes, this was some detail I gave in a different thread: www.etsy.com/teams/7714/ideas/discuss/10636565/page/7/?post_id=1346...

For sure: Etsy takes this seriously, and is not intended to be flip.

The idea of a blameless postmortem is to emphasize *learning* from mistakes by getting at details of them, not waste time and distract from that learning by punishing someone, which doesn't actually prevent the mistakes in the future.

I hope this might help.

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