Example, I mailed off an order 7 days prior to party date using 2-3 priority shipping with the post office. Printed the label from paypal and somehow the package was sent to Puerto Rico instead of its correct location. Buyer contacted me with a status and i sent her the tracking number where we discovered the problem. She then stated that because it was not going to arrive on time she wanted a full refund.
My shop policies on Shipping are as follows"
I send all items USPS First Class unless requested otherwise. I do sometime upgrade order to priority USPS to make sure your order is delivered on time.
Once a package is mailed and I have marked it as shipped, I am not responsible. If you wish to buy insurance please tell me before I mail your package!
If the buyer posts up negative feedback because the post office lost the item will Etsy remove it?