Close

Questions

Sign in to participate in this discussion.

An Update on Direct Checkout

Today we announced Etsy Gift Cards: www.etsy.com/blog/news/2012/announcing-etsy-gift-cards/

Because sellers will need to offer direct checkout in their shops to accept Etsy Gift Cards, we’d like to update you on the latest in direct checkout — where we are, and where we’re going. We launched this feature back in February, and just last week we hit two big milestones: over 100,000 shops are now offering direct checkout and we’ve deposited $50 million dollars to our sellers!

We want to make it easy for you to try direct checkout, so we’re covering payment processing fees for orders placed now through September 30. If you sign up (or if you have already), you’ll save over 3% on direct checkout orders all month: www.etsy.com/checkout

Our objectives in launching direct checkout were to provide a seamless checkout experience for buyers, to decrease buyer drop-off when purchasing on both Etsy.com and through mobile channels, and to ensure a safe buying and selling experience. We’ve been pleased with the results and found that many direct checkout sellers report more sales, more international buyers, and higher customer satisfaction.

Here are some stats that show the positive effects of direct checkout thus far:

- On average, buyers spend $2.50 more on items bought through direct checkout compared with other payment methods, and they spend $4.50 more per order when they can choose between direct checkout and Paypal.

- On average, in August, new shops with direct checkout sold 19.3% more than new shops without direct checkout.

- For these same shops, we observed that, when the item added to cart could be bought with direct checkout, shoppers were 16.3% more likely to complete the checkout process and actually buy.

All stats cover shops that made at least one sale in the measured period.

These numbers make it clear that direct checkout eases the buyer experience and benefits those shops that offer it. However, letting buyers purchase more quickly is only part of the equation. We are also dedicated to providing features and tools for sellers that make your payment experience just as convenient. Based on your feedback, here’s what you can expect:

- Several weeks ago, we launched shipping labels so that sellers can print labels directly on Etsy. We’re working on the ability to have the label cost deducted from direct checkout orders directly, instead of adding the cost to your bill. You can expect this by October.

- For eligible shops, we’ll offer pre-shipping deposits, and decrease the minimum 3-day hold. This is one of our most requested features and is especially important to shops selling custom-made items. We expect to offer this by the holidays, but being eligible means having a history of transactions through direct checkout, so adding it to your shop now can help us to ensure you have all the tools you need for the holiday season.

- We're finalizing some updates to our transaction policies and dispute resolution tools. These changes should make expectations for both buyers and sellers clearer and the process for resolving disputes more intuitive. You can expect detailed information about this before Etsy Gift Cards launch.
We’ve built a team to manage your direct checkout questions via email, and we’re investigating and experimenting with offering support via phone for some transactional issues.

We’re also excited to share that we’re working to provide the best local checkout experience for Etsy members all over the world. The complexity of handling transactions increases when we take on alternative forms of payment, and multiple languages, currencies, laws and regulations. Our plans include offering deposits and payments in additional currencies and adding additional payment methods on top of credit cards like real-time bank transfers, eWallets, and local debit cards. Look for these new payment options to start launching to an increasing number of countries in the first half of 2013.

The Payments Team at Etsy is proud of the progress we’ve made toward providing the best checkout and payment options for our vibrant community of buyers and sellers. To join the discussion about direct checkout, join this forum thread. We hope you are as excited about Etsy Gift Cards and the upcoming holiday season as we are!

We're happy to answer your questions below.

37 Highlighted Responses

Bizzie from BizzieLizzie says
Does that mean only US shops will be able to accept the Etsy Gift Cards? I'm asking this, since our International friends have not been able to use this feature yet.

Any sign of that changing?
___________________
Hi Bizzie,
As I mentioned above, we definitely plan to offer direct checkout to international sellers. Because of the complexities, however, we won't be able to offer this this year - but we ARE planning for this in 2013, as soon as we can. We wanted to get out gift cards for the holidays, but are still working hard to get this done. I know we've been saying that for a while now, but please do know it is something we're working on very diligently.

Camilla
weezieduzzit from weezieduzzit says
Ohhh.. one question... where will Etsy gift cards be available for purchase? We can't promote them if we don't know that!

_____
Hey Weezieduzzit -
Today is the pre announcement because we wanted to make sure shops had some time to sign up and prepare (plus take advantage of no DC fees for a month). When these are available, they'll be available very prominently on the site, and we'll announce again.

Camilla
Erica from CausticThreads says
Will it be possible to deposit money into a savings account anytime soon, or make it not the default option for checkout?

I think the etsy giftcard sounds awesome, but your DC changes do not address any of my concerns.

______

Hey Erica,
If your Savings Account is set up to receive direct deposits, we can deposit your funds there. It's usually something on the bank's end - we do not explicitly not allow Savings Accounts in any way.

As far as being the default option, to make sure there are less choices to make when checking out, we do choose a default, which is DC. It's really important to allow checkout to be as fast as possible, and for those shoppers who have bought with DC in the past, if they so choose, their credit cards remain on file with us, which makes checking out VERY fast. We find this improves sales from shops.

It's also important to make sure buyers have some consistency in the carts and know what to expect, and don't need to relearn iconography every time they're checking out, or where to find their buttons they expect.

What we'd rather do is make DC as good as it can be so that you as a seller like both your payment options equally. That's why we'll be working to remove our existing risk holds, and making other improvements as well - as mentioned above.

Camilla
Nicole Grazioso avatar Admin
warmnfuzzies from warmnfuzzies says
I would like to know if there will be a phone number for direct checkout and gift cards. Thanks! That and custom orders are holding me back from signing up and I really do want to sign up.

-------------------

Hi warmnfuzzies,

We'll looking into expanding our options for support, and this includes phone support. I don't have any info on when this might be available, but we are researching it!
seabornpress from seabornpress says
I have a question - if you have DC, but it's currently disabled/not active, will your shop show up in the gift card search?

__________

Hi Seaborn,
When we provide tools for shoppers to know where they can spend their cards when the gift cards are available, you'll need to have the payment method enabled to take advantage of those, so that someone can check out immediately.

Camilla
Nicole Grazioso avatar Admin
April from ElunaJewelry says
Just to be clear, if we already accept DC, we do not need to do anything else to accept the gift cards?

---------------

Hi April!

That's 100% correct. If you are already have DC turned on, you don't need to do anything else to accept Etsy Gift Cards.
Celia from TheSlyFox says
Oh, Camilla, as far as the pre-shipping hold on our funds being waived for eligible sellers, when are you planning to roll that out? And how will we know if we are eligible?
___________

Hi Celia -
We want to do this as soon as we can, but we're probably looking at late fall. One of the reasons for this is that the holds are for risk management purposes, not financial ones. Once a seller has some positive history, we can look to make deposits as easy as possible, but this history is something we need to build. When you're eligible, you'll know :) It will be prominent in your SPA.

Camilla
Lisa Cameron from adivaand3dudesdesign says
Are there any plans to have the Shipping option compatible with label printers? This is my only complaint with the whole process.

________

Hi Lisa,
I know this is feedback that the shipping team has received. I will certainly continue to pass your comments alongs as well.

Camilla
Nicole Grazioso avatar Admin
Bizzie from BizzieLizzie says
Will there ever be a way to choose which listings we want to accept DC on?

Most of my shop - 98% is ready to ship and I would happily take DC on those, but on the other 2% and all my custom requests hold me back from offering it!
---------------

Hey Bizzie,

As with all payment methods, DC is a shop-wide setting. Unfortunately, you won't be able to turn it on/off for specific listings. We will be removing holds, so you would be able to take advantage of this feature for your custom listings if your shop is eligible.
Tori from toriska says
Waiting until it ships to get funds is the most annoying thing about DC for me. I tend to get a bunch of bridal orders at once through DC and none through Paypal, and then I have to juggle money around trying to pay for supplies. I would turn DC back on in a heartbeat if I could get my funds before shipping. A 3-day wait sounds awesome compared to 2-3 weeks!

_____
Hi Tori,
As I mentioned above, we'll be looking to remove these holds for shops with a positive sales history, which means low chargebacks, amongst other things.

I understand the issues with being able to provide this for your type of shop, and thats why we're working on this.

Camilla
Allison Mooney from allisonmooney says
Camilla,

I would be more inclined to offer Direct Checkout if the funds were available for immediate use within Etsy. I like being able to use my payments to cover my Etsy bill and I found the fact that the Direct Checkout funds were unavailable until deposited in my checking account frustrating.

I want to use Direct Checkout, but I find the convenience of my money being immediately available via PayPal much more useful - supplies, Etsy fees, impulse shopping from other sellers... Any information on this front?

Thank you and looking forward to your reply!
Allison

_________

Hi Allison,
As I mentioned in the post and in the blog, we're first working on shipping labels being deducted from the Shop Payment Account (your DC funds). After that, we'll work on other fees as well. However, being able to use the funds to buy on Etsy is more complicated. Our intent is not to become a wallet, but simply to move funds from buyers to sellers so that you can keep your books clean and so the entire process is a little more simple. I'll take this feedback away though.

Camilla
Melissa from ParchmentPosies says
I'll wait until the holds are removed later in the fall. I don't want to enable DC on the possibility that something might change.

If we are not currently using DC then how would we know if we are eligible for exemption from holds? Would it still show up in the SPA or would we have to enable the feature to find out.
I'm among those wedding sellers that take a number of large custom orders that take several weeks to produce, so I can't enable DC again until I know it is going to be practical for my business.

I am wondering how angry some customers are going to be when they go to an Etsy shop and that shop doesn't accept their Etsy gift card. Has anyone considered how this could pose a problem? People are going to think if they have a gift card with the Etsy name on it, that they should be able to use it anywhere on the site.

_____

Hi Melissa,
Holds are in place for risk purposes, not for any other reason. Its important to have a history, even if small, of sales through DC so that you can be eligible to have no holds. That's why we're waiving DC fees until GCs launch, so that you can try this out and have an incentive.

We've considered the buyer experience, but with the number of shops currently accepting direct checkout we think this will be straightforward, as we also plan to offer buyers some hints to be sure they know which shops can be included in their orders.

Camilla
AppelJar from AppelJar says
hi - haven't read through this yet, so if you answered it already - sorry; my question:

will the ad for purchasing these cards be placed somewhere on our shop pages - is that the prominent place etsy has in mind ???

____

Hi AppelJar,
No. This is something that won't be in any seller shops. It's better suited elsewhere.

Camilla
XOHandworks from XOHandworks says
Etsy says "Shops that offer direct credit card checkout sell 63% more!"

What does the 63% refer to? That's much higher than any of the numbers in the OP of this thread.

______

Actually, we did not include this number again, as it's already been shared, but this referred to sales for the group of shops accepting DC in the US versus those that do not, for the month of May (not including any shops that did not have a sale). While the number may not indicate causation, it does indicate that shops with a certain level of sales tend to have DC (or vice versa). Because DC is not a test, it's hard to get very specific statistics. For this post, and the blog, we actually refreshed this number and limited to only new shops, so its a more apples to apples comparison, and the increase in sales is 19%, and conversion is up in those shops 16%.

For what it's worth, for the past 3 months, a refreshed stat on the total amount of sales for DC enabled shops in the US with sales, versus non DC accepting shops in the US with a sale, the number is 78% - as in those shops sold 78% more (up from 63% in May).

Camilla
shopmemento from shopmemento says
I read about the changes and they may be helpful for some of the reasons it was not ideal for my shop to use DC. I have two other questions:
1. Credit Card Fees - is the fee % changed based on volume? Paypal gives lower monthly fees based on sales per month.

2. Reports - I use Paypal reports 2-4 times a week. What kind of reports and data do we get with direct checkout?

Thanks
Terri
__________

Hi Terri,
First off - fees for September are waived, which is nice news, but right now when fees are back on, they are fixed at 3% + $.25. We may consider levels in the future, but right now we are at a standard rate. I do know that PayPal has tiered rates and understand the concern.

We have a CSV right now that has sales, fees for DC, refunds, etc. You can see these in the CSV download area here in Etsy:

www.etsy.com/your/shops/me/download

Camilla
Dee Bennett from PoochyCouture says Edited on Aug 30, 2012

I have a question. I want to sign up for Direct Checkout but I don't want it to be the 1st and preferred method of payment available. I still prefer PP and the instant transfers to my bank they offer. Will this service fall to the waste side?? I've been hesitant to use this etsy service because I am a custom item shop, and waiting several days for a deposit vs. daily doesn't sit well with me.

____

Hello Dee,
I posted a response to this a few posts up:

As far as being the default option, to make sure there are less choices to make when checking out, we do choose a default, which is DC. It's really important to allow checkout to be as fast as possible, and for those shoppers who have bought with DC in the past, if they so choose, their credit cards remain on file with us, which makes checking out VERY fast. We find this improves sales from shops.

It's also important to make sure buyers have some consistency in the carts and know what to expect, and don't need to relearn iconography every time they're checking out, or where to find their buttons they expect.

What we'd rather do is make DC as good as it can be so that you as a seller like both your payment options equally. That's why we'll be working to remove our existing risk holds, and making other improvements as well - as mentioned above.

Camilla
Sarah from SBrandesDesigns says

I also feel it was a little unfair of etsy to roll this out before they made direct checkout available to all, as this puts international sellers at a disadvantage... I'm a US seller but feel for those who aren't given the option.
______

Hi Sarah,
Please know that we also empathize and that direct checkout for international sellers is very important to us. However, it wasn't an either or option, on that or gift cards. We have been working on both these features. We didn't want to let another holiday season go by without gift cards so we want to do what we can when we can. All features are building blocks, and we wanted to start somewhere.

Camilla
Bernadette from ThePeacockFeather says
I had DC turned off and just turned it back on. I have already been thru the 10 day waiting period and had a deposit made thru this account.
Since I just turned it back on do I have to wait the 10 days again?

_____

No, you don't. Only if you change your bank account. Please know this is for your safety to ensure no one has added a bank account without your knowledge.

Camilla
Amy D from PartsbyNC says
What is the criteria for having the hold removed for a shop? I work with silver and a lot of my pieces are made to order so at the moment I can't afford the hold time of Direct Checkout, but if I knew I met the needs of having the 3 day hold removed I may consider turning it back on...

_______

Hi Amy,
The hold criteria is not something we are sharing explicitly, as the intent is to make sure shops defrauding sellers and Etsy cannot do this, nor is this available right now, but it will be based on positive sales history (feedback, low chargebacks, disputes, etc). While I understand the holds are a problem for you right now, it would be great to establish some sales history with us so we have some numbers.

Camilla
Lori from riskybeads says Edited on Aug 30, 2012
A ha! I remembered my issue/question...

Camilla,
During the holidays (and it's already started for me), I have to buy massive amounts of supplies in bulk. I have to buy early because my suppliers have their own wait times that have already started. So, if I turn on DC before holds are no more, I'm putting myself in a really bad situation. I really hope you can exempt sellers who have a strong, clear sales history regardless of DC participation. I sell a wide variety of different styles, so I often don't know which item is going to take off and need instant replenishing. Right now, all of my money is in PayPal and I can access it instantly. That's crucial.

The main things holding me back from DC are:
* inconvenient holds on funds
* no tiered discount rates like PayPal has
* no clear dispute resolution

The holidays are so crazy for me that I can't have these kinds of issues cropping up when I'm already overwhelmed.

______

Hi Lori,
I understand the issues and we are working on two of them. As far as tiered rates go, I hope you'll take advantage of a free month, but without the other two I understand it's difficult for you. I hope that when these other features are released - updated dispute policies and tools as well as no/reduced holds - you'll consider it.

Camilla
ecoquilter from ecoquilter says
The main things holding me back from DC are:
* inconvenient holds on funds
* no tiered discount rates like PayPal has
* no clear dispute resolution

The holidays are so crazy for me that I can't have these kinds of issues cropping up when I'm already overwhelmed.

______________________
I agree! I signed up for DC this past weekend. When I went to print my first shipping label, a message came up that I needed to pay down my Etsy fee bill below $50. This bill isn't due until Sept. 1st. In order to print a $1.64 shipping label I have to pay my bill early? I have never been late paying my fees, Etsy has my credit card information, access to my bank account, and they have collected the full amount of the sale and are holding those funds -but I can't print the shipping label?
From an accounting standpoint, I'd rather not pay part of my fees now and part later when I normally pay them.
I contacted etsy help - as a courtesy they said they raised the budget limit for me but still encouraged me to pay my bill and that this would happen every month. Thanks but no thanks! Not worth the hassles.
I need to easily print labels, do refunds-- I don't have the time to get involved in something that isn't running smoothly.
___

Hi ecoquilter,
I am sorry that direct checkout and shipping labels don't work for you as you hoped. As I mentioned, in a few weeks we'll be able to debit your shipping label expect from a direct checkout order. Hopefully that will help. Also, refunds with direct checkout are really smooth - they're right on the receipt, under "Manage order."

Camilla
Valerie from ValerieMiscellanea says
Is there any chance of getting in addition to the csv, a printable TOTAL summary of our expenses in one place (e.g. direct checkout fees, transaction fees, shipping expenses through DC etc..) so we can print an actual receipt?

While the csv is great for our own business accounting it feels a little sketchy as a valid receipt for tax purposes. (There's no official Etsy label on the csv for example showing. Anyone could put *any* numbers on a csv)

Also, direct checkout has gotten much smoother. It's so much better that the costs have become comparable with other online shipping services. I'm also very pleased to hear that in the future costs will come right out of the sale. :)
____

Hi Valerie,
I'm glad that you're liking shipping labels. As far as the tax receipt goes, this seems reasonable and we'll also take this away as feedback.

Camilla
mari from frighten says
Sorry if this has been brought up already, but I'm just wondering how gift cards will work if someone has a $50 card for example, and makes a purchase totaling $42 or something. Will they be able to then purchase another gift card and combine both to make another purchase, or do they then have to look around for something to buy that costs the amount left on the card?

____

Hey Mari,
First off, let me say that I absolutely love your shop!

How gift cards will work is that buyers will redeem the gift card amount towards their account, and then they will have the dollar amount associated with their account to be used when they want. Then, when they buy that $42 item, the remaining $8 will stay on their account and they can use that for another item as they choose.

Camilla
Brad from CasualInvertebrates says Edited on Aug 30, 2012
if we sign up for direct checkout can we get our 1099 issued in the name of our business and not in the name of the person running the shop? this is a MAJOR concern in my other shop. Also can we link a bank account that is in the business name?

____

Hi Brad,
You can definitely link your business bank account. Also, when providing us information for your 1099K, you can provide an EIN and a business name.

Camilla
FrancescasFancy from FrancescasFancy says
Since an admin is in this thread, please can you clarify this question for another seller:

When setting up for Direct Checkout, one of the questions is:

Account Owner's Name

My question is:

Do they want my name or the name of my corporation, which appears on my checks?
____
When linking a bank account, we're looking for the name on the bank account specifically, with the bank, so it appears that would be the corporation's name. On step 2, we're looking for the shop owner's name.

Camilla
soap from soap says
Camilla,
How will requests for cash redemptions (under $10 value GC for holders in CA)? If the user is a buyer-only account, do you issue a hard copy check?

Are DC records downloadable as csv files for accounting?

_____

Hey soap -
Good morning. Good questions. You've hit exactly why gift cards are not the easiest product to offer, as each state has regulations. We'll be compliant with all laws and will be offering clear terms of use to buyers and users of cards, on behalf of the entire site, so that sellers themselves do not need to worry about this. The specifics will be available when the cards are launched.

Also, yes, we currently have a downloadable CSV here: www.etsy.com/your/shops/me/download

Camilla
Lauren Rose Matricardi from LRoseDesigns says
I am wondering about invoicing customers after a purchase has already been made as well.

____

Hi Lauren,
I mentioned a few posts back that invoicing is something we understand is a need but is something we are still analyzing. I cannot give a time frame on it, but just wanted to let people know I hear the request.

Camilla
felicesereno from FeliceSereno says
We want to make it easy for you to try direct checkout, so we’re covering payment processing fees for orders placed now through September 30. If you sign up (or if you have already), you’ll save over 3% on direct checkout orders all month: www.etsy.com/checkout
________

do those who already use DC also get this benefit?
____

Hi felicesereno,
Yes. All sellers with DC have no processing fees from now until Sept 30th. This is for orders sold during those days.

Camilla
soap from soap says
soap from soap says
Camilla,
How will requests for cash redemptions (under $10 value GC for holders in CA)? If the user is a buyer-only account, do you issue a hard copy check?

Are DC records downloadable as csv files for accounting?

_____

Hey soap -
Good morning. Good questions. You've hit exactly why gift cards are not the easiest product to offer, as each state has regulations. We'll be compliant with all laws and will be offering clear terms of use to buyers and users of cards, on behalf of the entire site, so that sellers themselves do not need to worry about this. The specifics will be available when the cards are launched.

Also, yes, we currently have a downloadable CSV here: www.etsy.com/your/shops/me/download

Camilla
___

Camilla,
Thanks for the reply. Will the terms of use for the GC be made available for reading before people buy so they can make an informed decision. I would like to know specifically about how the redemption issue would be handled (since I'm in CA).

Re: the CSV, I know about the downloadable data for Etsy SALES/transactions, but I was asking about DC data downloads showing DC fees, SALES TAX, etc in one csv file (PP allows this). This is for accounting/tax - without that ability, trying to calculate figures manually for taxes would be a pain for anyone who sells regularly. This is one issue I had with a now defunct site but there thankfully I only had a handful of sales.

____

Hi soap,
The "orders" CSV has all orders split out into shipping, tax, coupon code, etc, and includes DC fees.

Also, yes, terms will need to be accepted when purchasing a gift card.

Camilla
MJ Chittenden from ClaybyMJ says
Hi Camilla - please direct me somewhere that has more information on the shipping. I have tried the help area and can find nothing. I would like to try DC but cannot until I truly understand how the shipping label thing works. There must be somewhere this is all laid out to see all the implications. It is a big thing to coordinate the shipping with the payment. Thx,, MJ

Appreciate your time answering these questions.

____

Hey MJ,
This team should have all the info you need:
www.etsy.com/teams/10727/shipping-improvements

Camilla
MJ Chittenden from ClaybyMJ says
Hi - For direct checkout - are the fees different for international sales? I am a US shop and are international sales allowed?

Thx, MJ

____

Hi MJ,
No. Fees are the same regardless of where the buyer is.

Camilla
Cyn from colorada says
Deb from PattenCreations says
Could you be more specific about what you mean by establishing a sales history? Number of years selling? Number of sales? I understand you don't want to say for example 100 sales without a complaint or 75 positive feedback ratings but an idea would be helpful to know if we might even make it into the ballpark.

________

Deb,
We're looking at some orders clearing with no chargebacks or disputes. The numbers will be appropriate per shop, not a one size fits all.

Camilla

___________________

Is this number of sales total or number of sales with Direct Checkout?

Also, by chargebacks, you are not referring to refunds or cancelled transactions are you?

_____

Hi Cyn,
No, I am referring to a customer complaint coming in from the buyer's credit card company. Thresholds will generally on a per shop basis, when this is available, as there is not one size fits all for Etsy, and we expect for shops to be communicated with individually. Also, for risk management purposes, thresholds will not be made public in the forum threads. Sorry I cannot be more clear.

Camilla
mapletree2000 from mapletree2000 says
Camilla,
Here is my personal situation. I spend about 50 dollars in silk per flower girl dress. On a slow week I sell about 10 silk dresses. My time line is an average of 7-8 weeks, because of the amount of orders I get. So by the time I get my money for my first order I have already spent 3500 dollars before I get paid for my first dress. I am not counting the amount of cotton dresses I sale because I keep those materials in stock. So this is why I can not sign up for DC. I average 4000-6000 a month in sales and have never had one negative feedback, chargeback, or dispute. But how can I be waived if I can't sign up with DC to begin with. I would much rather give Etsy the Paypal commission but at this point your policy makes it impossible for me. I feel that this is the main reason that other sellers of custom orders can not and will not sign up for it. And one question I have not heard answered from the beginning of this is why the hold until shipped. I was one of the shops that was offered the option at the roll out, and have wanted to do it but just can't.

_______

Hi Mapletree -
We'll look into grandfathering in sellers with a high level of sales and positive feedback. As I mentioned in another post, one of the concerns we have is the inability to determine whether a refund or a dispute occurred via PayPal that has not been reflected in Etsy; however, when a seller reaches a certain level of sales, there is a level of trust that builds and these sellers should also be eligible for pre-shipping funds release.

Camilla
Brad Sears from BradSearsWoodturner says
Question about the number of sales Etsy will need to see (obviously without charge backs) before waiving the 3-day hold (which is an issue). Because I create mid- to high-end art, my sales volume is generally low until the 4th quarter. I ask this because during the time I've had DC enabled, I've had one (1) sale go through DC, but two (2) go through PayPal.

I appreciate your taking the time to answer this question.

___
Hi Brad,
This will be on a shop by shop basis, as there is no one size fits all for shops here. What we're looking for here is positive history that indicates a shop is shipping the items they say they're shipping and at the time they say they do. As for the specific criteria, it probably won't be disclosed. Also, this isn't available yet, but will be - just wanted to reiterate that.

Camilla
Sue and Frank Jones from USFSportSigns says
Could you please calrify something for me , You state
For eligible shops, we’ll offer pre-shipping deposits, and decrease the minimum 3-day hold. This is one of our most requested features and is especially important to shops selling custom-made items.

Does this mean if a customer of mine orders a quilt which will take 3 to 4 weeks to deliver, I will be able to access this payment before I ship the quilt as currently those funds are not available until I ship the item. Not very convenient for a seller who does custom work.

Looking forward to yoru response thanks

____

When this feature is available, for eligible shops, yes - that will be how it works.

Camilla
susanjg from OdysseyofThreads says
I put a note on my shop intro to invite buyers to try Direct Checkout this month and have had my first sale by that route. However, the payment into my bank account has been delayed two weeks. It has finally occurred and I don't understand why it was held up so long. I din't ask for speeded up deposit because I thought it should only take a few days.

_____

Susan,
If you changed on your bank account on file, there's a one-time 10 day hold on funds as a security measure to ensure someone didn't make that change inappropriately on your behalf. This is probably what happened in this case.

Camilla
Todd Fillingham from fillingham says
Sorry to sound dumb, but the reference to SPA has me confused. What is my "SPA"? (I tried searching in FAQ and elsewhere.)

____

Todd,
If you're based in the US, sellers have a "Shop Payment Account" that tracks all their direct checkout sales and deposits. You can access it by clicking on "Your shop" and selecting "Shop Payment Account" in the top navigation bar. If you haven't signed up for direct checkout, this is also where you would do so.

Camilla

426 Responses

Here we go!
Very cool! I'm looking forward to trying this for my shop.
Are there any plans to make Direct Checkout available to the rest of us?
Cool. Hey, I didn't know Admin people had shops? How cool is that!
Camilla, I could kiss you! Thank you so much for listening to the feedback and offering DC in such a seller friendly way!
Does that mean only US shops will be able to accept the Etsy Gift Cards? I'm asking this, since our International friends have not been able to use this feature yet.

Any sign of that changing?
Are there any plans to

* add a phone number for support?
* allow us to leave funds in our shop account for refunds?
* activate it only on specific items to avoid issues with custom orders?
marking ...

sounds like a plan to me
Yes, I would LOVE to use if IF, IF I could pick and choose which listings to use it on. As long as I offer customs, payment after the fact, is not an option for my business.

Unfollow username?

Are you sure you want to stop following this person?

Report a post

Thank you for taking time to help Etsy! Please note that you will not receive a personal response about this report. We will review this post privately.

Why are you reporting this post?

Any additional comments?

Edit Post

Edit your post below. After editing, the post will be marked as edited and the date & time of the last edit displayed.

Edit Reply

Edit your post below. After editing, the post will be marked as edited and the date & time of the last edit displayed.

Enter at least 15 characters. 400 remaining.

Close

What is this?

Admin may choose to highlight awesome community posts that are friendly, answer questions, and offer informative links.

What does it do?

Highlighted posts are placed at the top of each page in a thread for greater visibility.