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Let Buyers Know When Your Items Will Ship

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Eric - Several of us have asked about the date that is displayed for the customer. If you have one business day processing, why is it telling the customer that their item will go out on the same day?
This may be great for some but I think I will prefer a personal note to customers.
Thanks
RingRingRing from RingRingRing says

Hi, Etsy,

I have an order that came in today and it is marked "Scheduled to ship by Sep 20, 2012." Can you explain why that is happening? Shouldn't it be marked " by Sep 21"?

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You're right, it should be marked to ship by Sep 21 in that case. A fix for that issue was pushed out shortly after that order was placed. I'm really sorry about that. You can update the ship by date if you aren't going to ship those orders tomorrow.
I'm happy this is finally going public Eric!

Many of my customers really appreciate being able to see in right in the listing when the item will ship. Its saved many a convo because the information is right there in the listing.
Amy from Heart2Handbags says

Eric - Several of us have asked about the date that is displayed for the customer. If you have one business day processing, why is it telling the customer that their item will go out on the same day?

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Hi Amy,

If you have a one business day processing time, the order will be scheduled to ship the next day. There was a bug that was causing it to indicate it would go out the same day. We fixed that bug before we started the ramp up, but the bug briefly affected people in the Shipping Improvements Team.
I truly like this new option. I respond to multiple messages every day about delivery times. I would love to have this additional clarification available.

I learned a long time ago with custom items that production times as quoted to the client are contingent on proof approvals and payment confirmation.

Will we have the ability to also include in the verbiage with our production time frames that the production time is based on proof approval and payment confirmation?

I have so many scenarios where clients think that if they 'wish," or "hope for," or "request" an item that I begin production without proof approval or payment confirmation.
I don't think they truly understand they have to "Purchase" the item to move into my production line-up. Then beginning the "Production Timeline Countdown."

So many times I have to send reminders and let clients know that I do not begin working on their project until I receive both "Proof Approval," and "Payment Confirmation."

Will we be able to add contingencies such as "Proof Approval," and "Payment Confirmation" to the time frame for production?

Thank you!
c
Eric Stephens from EricDS says

Lisa from MoLGifts says

I know this question is a little off topic, but I have to ask.

Since a custom range is available for processing time, will the same option be made available to the Shipping Improvements Team for shipping times as well?

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That's the plan Lisa :)

************

Thank you, Eric. That has made all the bugs, the shipping confirmation email debacle, and late night editing worth every second.
Again, thank you!
I apologize. I don't think I clearly spoke in regards to "Payment Confirmation."

I very often receive "E-Checks' that do not clear for 6-8 business days through Paypal..

If a seller doesn't guarantee production and shipping of a project until a certain numbers of days of "Payment Confirmation" the production is delayed by the receipt confirmation due to an e-check.

How will that work with the verbiage of the estimated "Production Time" offered.

Thank you!
c


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Inactive Etsy Member 6:01 pm Sep 19, 2012 EDT
AWESOME! I am a mostly custom order/made to order shop....this will save me LOTS of time!

Thank you Etsy!!!
kidichimama from kidichimama says Edited on Sep 19, 2012

Business day, Mon-Fri, I assume is based on USA time in some time zone. What time zone is used for business day start/end and what are the time points for start count end count? For example:

If an order is received before x time (based on some time zone) on a Friday, will that Friday count as a day in the "ships in" count - say 1-2 business days selected and order before x time Friday so item would be 'past due' ship time exactly what day and what time?

Do you take into account holidays, if so, what holidays?

What exactly are ramifications if "ships in" date cutoff is passed. Do you make any automated processes toward customer or seller? If so, exactly what process if made and what notifications are posted?

Please provide concise information so sellers many times removed from EST/EDT may understand how this feature may affect them, especially those that are on other side of international date line.

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Hi kidichimama,

Great questions. Dates and times on Etsy are currently in EST/EDT.

Business days are Monday to Friday and we do not currently factor in any holidays. When we calculate the ship by date, the earliest an order could ship is tomorrow. We determine the current date and time in EST/EDT, and the order date and ship by date are both displayed in EST/EDT.

If it's past the ship by date and an order hasn't been marked as shipped, we don't send any notifications.

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