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DC said it's been delivered but buyer say no, where do I stand on this?

She paid with direct checkout and I printed shipping label via paypal.
Delivery confirmation stated it's been delivered but she said she never got it.
Am I going to lose my money on this? tia

23 Responses

Since Etsy doesn't make their dispute process public nor direct sellers as to what is required of them to protect themselves in direct checkout transactions, it's hard to say whether Etsy will make you refund in the event of a dispute.

That being said, have you asked the buyer to check with other members of her household, her neighbours, and her post office? Chances are the package is hanging around *somewhere*.
Yes I did, her mom was at home the date of delivery and nothing arrive. I guess I need to contact etsy on this situation. Do you know where I can send email regarding this matter?
Sometimes the postman hides it. I have found packages delivered in weird spots at home before :-)
I had a package being shown as delivered and it wasn't, it did show up as also delivered the next day.
I've had packages miss-delivered to neighbors. I've received packages that were addressed to a different street. It happens. Contact (or have her contact) her local post office and file a complaint.
tell her to call her local post office (or if you're really nice you could look that info up and call). It's most likely sitting at the post office, with a neighbor or hiding in the bushes outside her house.

PayPal protects sellers in this type of situation but I'm not sure what etsy will do.
She insist she didn't get it. It's been almost 3 weeks after it stated delivered. I wish I know where to contact etsy regarding this.

How do I contact Etsy's Support Team?
thank you Katie.

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