I sent it out late after sending it out properly due to mail error and resent it back to the original buyer.
They filed a complaint against me on October 30th, 2012 saying that they wanted to receive the item by the next day or a full refund.
On November 1st, the buyer CONTACTED me CONFIRMING the item had come a day after filing the case and received it on October 31st 2012, therefore, NO REFUND.
I have CONTINUOUSLY and repetitively contacted the buyer since the case was filed, and even before then EXPLAINING why the shipment may be delayed.
The buyer has NOT been in contact with me since November 1st, and has just gave me feedback and left.
Because they did not ask for a tracking number, there is NO NUMBER I can provide to Etsy to confirm to them that they have received the item. In my policies, it states that if you would like tracking, then I will provide that for you, but this seller did NOT ask for a tracking number.
My local post office has told me they CANNOT give me a tracking number as it has already been shipped. I have NUMEROUSLY tried to get a tracking number.
Because I do not have the tracking number, I have to have the buyer close the case, though they have neglected me over and over to further any conversation to close their account against me.
I have, since October 30th, been putting ALL of my messages to the seller in the comments section of the case page, including details. I still continuously do this.
I contacted Etsy Help on November 3rd, and they have yet to contact me back.
I provided them the case number and the transaction number, and nothing has been resolved.
I have logged in every day, and today it seems that they (Etsy) has given me a strike.
I DO NOT want to have my shop closed because I have kept contact and done the right thing for as much as I know. I want someone to look at this case and PLEASE close it, I do not see any issues other than a negative rating from the buyer.
Will/Can SOMEONE help me?!
-M. Anne St. James (MiscellAnneous)