I purchased an item from a newbie seller on Feb. 22 and paid via PayPal on Feb. 22.
On Mar. 7, I received an automated e-mail from PayPal notifying me that the seller had not yet shipped and but not to worry, the item would be on it's way now.
On Mar. 7, after receiving that e-mail, I opened an Item Not Received case on Etsy. I also convo'd the seller who, coincidentally, claimed she had mailed my package that day (Mar. 7.)
Yesterday, on Mar. 12, since the item still had not arrived, I convo'd the seller and asked for tracking. Her response was, "Omg you are kidding ? Let me look atnthenstudio tomorrow I will make this up to u I promise." (sic)
Which immediately told me she hadn't mailed it, since she couldn't provide tracking and needed to "look" in her studio (??)
I then tried to file a dispute on PayPal, however the money is showing as "Unclaimed," and PayPal is not letting me file a dispute. PayPal is giving me an error message that states: "This transaction cannot be disputed at this time. This is usually because the transaction has not yet been completed. If this is a completed transaction, please double check that the Transaction ID you selected refers to a payment that you sent."
Because PayPal is preventing me from filing a claim to get my money back (my card was charged back on Feb. 22 of course), I then asked the seller to cancel my order and please refund my money directly. The seller is claiming she can't refund me because I have a case open on Etsy.
So now what?? I've paid for an item I haven't received, PayPal is not letting me file a dispute, and the only option through Etsy is to close the case but not do anything else!! Help!