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How do i issue a refund?

I have a customer tha already paid and i can't send the item because it is damaged. How can i give her the money back?

11 Responses

go to your sold items. click on invoice. then check item being cancelled and follow the prompts.
If they paid with PayPal you can issue a refund by going to PayPal and look on the invoice about half way down and you'll see ISSUE REFUND in blue letters.
I have, but when i try to cancel it asks if i have refunded the money, i say no, and it directs me to the Do and Don't page. With no explanation on how to do it.
Ok, i'll try pay pal. Thanks
Yes! Paypal worked. Thanks!!!
great!
Note that if you issue a refund from PayPal, you're still paying for Etsy fees.

After you refund through paypal you can go to etsy and cancel the sale and say that you refunded the money. First renew the item and you will get your etsy fees refunded.
don't relist if its broken.

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