Beginning today, we are rolling out direct checkout. This is a new and optional way for shop owners in the US to accept and manage credit card payments from buyers directly on Etsy. Direct checkout is currently enabled for a limited number of shops, including the EtsyStore: etsystore.etsy.com.
Direct checkout will allow buyers around the world to use a Visa, MasterCard, American Express, or Discover card during checkout from individual shops - online, on mobile, or on Etsy for iPhone - without being redirected from Etsy. There will be one single line of communication around a direct checkout order, sent through an Etsy email, with all shop information and contact information easily accessible.
As always, it’s up to you as a shop owner to decide which payment methods you accept. Direct checkout is a new and additional option — we currently have no plans to discontinue offering PayPal or other methods now available.
We believe direct checkout will be a quick, straightforward, and most of all, familiar purchase experience.
I’ve been following your comments in the forums around payments for some time, and I know you have questions or concerns about how direct checkout will work. We’ve done our best to add FAQs that address most of your concerns, but I’ll highlight some important questions here.
Q: Who will be able to use direct checkout?
A: Direct checkout will be available to US-based sellers only, at first. However, all buyers who have a Visa, Mastercard, American Express, or Discover will be able to check out, even if they’re outside the US.
Q: How much will direct checkout cost?
A: Direct checkout will cost a 3% + $0.25 USD payment processing fee per sale. This fee will be automatically subtracted at the time of sale. If you need to issue a refund to a buyer, this fee, and your transaction fee, will be credited back to you proportionately. Fully refunded orders are also eligible for cancellation, which refunds your listing fee as well.
Q: Is PayPal going away?
A: As I mentioned, direct checkout is optional for shop owners, and PayPal payments will continue to be managed through PayPal as they have been.
Q: How will buyers know which payment options sellers accept?
A: Check out the video here to see what your buyers will see: www.etsy.com/checkout.
Q: When will money from a sale be available?
A: Your funds will appear in a new area of your shop called the Shop Payment Account and you’ll see your balance from sales made through direct checkout. To have the money available for deposit into your bank account, you’ll need to ship your items and mark them as such from the invoice in your Sold Orders. We’ll deposit funds every Monday, but you’ll be able to schedule earlier deposits of your available money if you want to.
Q: What if you need the money from a sale immediately in order to make the item or ship the item?
A: At this time we do not support that, but know it is a concern and are working on the right solution to make sure we build a process that protects buyers, sellers, and Etsy.
Q: When can you add direct checkout to your shop?
A: We are limiting today’s launch to a small percentage of shops, as we often do with new launches. We’ll be including interested shops over the next few months. If you’re interested in adding direct checkout to your shop, go to etsy.com/checkout and let us know.
Q: How do you continue to use PayPal shipping tools?
A: If you use PayPal shipping tools, you can manually enter order information into PayPal’s multi-order shipping tool. Improving shipping tools is also something we are working on.
Q: How do we plan to ensure sellers are protected from fraudulent buyers?
A: As I mentioned, we’ve built a checkout and seller payment process to fit the unique needs of Etsy as a marketplace and that will protect buyers, sellers, and Etsy. Because Etsy will now have insight into both the buyer and seller side of a transaction, we believe we are in a good position to ensure shops are protected from unnecessary claims or disputes. Etsy screens orders for fraudulent payment, and sellers will only receive an order to be completed if the payment is confirmed and funds are available. We've developed a set of best practices for transactions, which may help avoid or resolve disputes. You can review these best practices in the DOs & DON'Ts: www.etsy.com/policy/dosdonts#transactions
Q: When will direct checkout be available for international sellers?
A: We know that payment options for international sellers is important to the community and are working on this.
Q: Is there a dedicated customer support team for direct checkout and seller payout processes?
A: Yes, we have a team of dedicated representatives focusing on direct checkout. In certain unique situations, this team will resolve issues via telephone to ensure your needs, as well as buyer needs, are met in a timely manner.
Q: Does direct checkout work on mobile?
A: Yes, direct checkout works on both Etsy for iPhone and the mobile web. App users, both buyers and sellers, should update Etsy for iPhone by clicking on this link: itunes.apple.com/us/app/etsy/id477128284?mt=8.
If you’re curious about more of the details, feel free to browse our FAQ or post your questions in this thread.