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Announcing Direct Checkout

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Many online businesses that I shop at frequently have both a direct CC checkout and option to pay with Paypal. I don't find it confusing at all. I'm glad I have the choice to use the method I want at any given time.

I'm thrilled that my customers will have the choice here as well.
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Inactive Etsy Member 11:18am Feb 7, 2012 EST
This is exciting!! I signed up and can't wait to get it!
I think it's great to give buyers the option!
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Inactive Etsy Member 11:20am Feb 7, 2012 EST
Great News!!! Looking forward to offering this service to my customers :)
Totally agree with the gravy PoV.

Will this sync with Outright? I really love that feature with Etsy and Paypal, it's made my life easier.
Faro from OhFaro says

How will you be handling customer service for this feature? Will there be live help for this or will it still be via email?

That is one thing that worries me about this right now. How can you offer this and not offer live phone help? Calling paypal and being on the phone and *discussing* the situation/complication works, very well. I've only had to call paypal over issues a handful of times in 10-11 years of using it, but it was immediate and not stressful at all. I believe phone support is critical when it comes to processing money.

How will etsy support this feature?
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Hi Faro,
Thanks for your question. We also know that support is very important when offering any payments product. We now have a dedicated team working on checkout and payment issues, and depending on the issue, phone support is available. We expect to respond to questions in a very timely manner, and our teams are armed with the tools they need to resolve issues in real time - whatever the channel.
The new direct checkout is also great news for those sellers who have recently been ousted and burned by Paypal holding their funds and/or cancelling their accounts. It will keep many of those sellers in business.
Jen Jen Jen from PoleStar says

Will this sync with Outright? I really love that feature with Etsy and Paypal, it's made my life easier.

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Hi Jen,
We love Outright too! We are actively working on this to make sure Outright works smoothly with direct checkout.
Pardon me if this question has already been asked, but I read all the FAQ's and can't find this answer.
I read about refunds. Say I need to refund a transaction that took place through direct checkout, but Etsy moved the funds to my bank account already.
Can I still issue the refund & will Etsy pull the funds from my bank account??

I would almost prefer a 'transfer on demand' feature rather than automatic if you can't pull from my bank account.
I would love this more if there was a shipping platform. I'll have to keep money on paypal or pay for a service like endicia or stamps.com to ship my orders (first class).

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