Sign in to participate in this discussion.

Can't purchase Search Ads, won't let me sign up

I've used search ads before, and tried to sign up again today. It won't let me click Start Promoting.

I think the problem is that last time I used search ads, I chose "Specific Items from my shop" and selected some prints. Those items are still listed on the page, however I've deactivated some of those and it won't let me close them out with the x.

I tried changing it to all items in my shop - but it still shows the selected items and won't let me unselect those items.

I have over five search words, selected the $5 weekly budget, and chose a duration but 'Start Promoting' button is still gray and won't activate.

Thanks for any help with this!

8 Responses


Go ahead and email us the specifics at community@etsy.com, ATTN: Marie and we would be happy to take a look at this for you.
Thank you! Sent an email.
I have been having the exact same problem for a while. I recently added some new items to my shop and i'd love to use search ads, but as the button is grayed out I haven't been able too for over 3 weeks! Thanks very much.
Isabel - they suggested clearing the cache and cookies on the web browser. Didn't help me but maybe it will work for yours. Waiting to here back with more advice.
It doesn't work for me either, and this is the first I've tried on a completely new computer...
Hi Everyone,

Thank you for the reports, I'm going to check in with our Search Ads guy on this one.
Same thing here, my button is greyed out and also can't delete or add key words. I tried clearing cookies and cache but didn't change.
Hi folks,

I had the same issue when I first started....turns out the Search Ads weren't compatible with my browser. They don't work with my version of Firefox but they DO work with IE (Internet Explorer). Try switching browsers.

Hope that helps!


Unfollow username?

Are you sure you want to stop following this person?

Report a post

Thank you for taking time to help Etsy! Please note that you will not receive a personal response about this report. We will review this post privately.

Why are you reporting this post?

Any additional comments?

Edit Post

Edit your post below. After editing, the post will be marked as edited and the date & time of the last edit displayed.

Edit Reply

Edit your post below. After editing, the post will be marked as edited and the date & time of the last edit displayed.

Enter at least 15 characters. 400 remaining.


What is this?

Admin may choose to highlight awesome community posts that are friendly, answer questions, and offer informative links.

What does it do?

Highlighted posts are placed at the top of each page in a thread for greater visibility.