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faving / hearting not taking?

um... ruh-roh...

been favin' items and they are NOT actually faving! yep, you heard me. this happened yesterday and today. MANY items.

eeeks... help?
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4 Highlighted Responses

Matt Quirk avatar Admin
Hi folks,

I'm still not able to reproduce this in any of my browsers. Many report being able to favorite a few things then having it fail suddenly. Does that hold true for most of you?
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Marie Kelly avatar Admin
Thank you all for the reports, Matt put the issue into our Engineers.
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David Bernal avatar Admin
Hi Everyone!

Sorry for the frustration—we around the office love hearting things, too! I just wanted to let you guys know I'm looking into this now.

Thanks for your patience, this is a strange one!
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David Bernal avatar Admin
Hey All!

I've looked into this, and I think I know what happened. We have various systems in place to monitor the site for suspicious behaviour (spam, etc.) It looks you inadvertently got caught up in some of these filters, even though you're obviously not doing anything wrong.

We've adjusted the parameters of these filters to prevent this from happening again. Please wait at least 24 hours for the filters to refresh, and then try returning to your usual workflow. As usual, if you experience problems again, please contact us.

We are very sorry for the inconvenience, and appreciate your patience!
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39 Responses

I noticed that if I go to the listing and heart it, it works, but if I see the listing in a thread, like the SNS team tonight, it just spins and spins and never saves.
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Really frustrating. Hearted 24 pages plus of two shops and it didn't stick. So much time wasted.

Etsy help?


ETA:yes, noticed the same. Going into the item I was able to heart.
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I've been having the same problem.

Cleared my cache and things sorted out for a bit.

But its a pain to have to clear the cache just to add something to my fav's!
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Leslie avatar Admin
Hello,

I did some testing on Chrome and my favorites seemed to stay. What browsers are you all using? Thanks for your help figuring this one out!
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I'm using the latest version of Firefox
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I'm on Mac or iPad and I use safari. I cleared cache and even cleared cookies and rest safari and still had the issue.

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I'm having the same issue and am also using the latest version of Firefox. It has only happened in one person's shop so far, though. I can heart anyone else.
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Matt Quirk avatar Admin
Hi folks,

Could you all try favoriting from different places and see what does and doesn't work? There could well be a bug here, I think, but I suspect it's more limited than "all favoriting." I'll be testing as well. Thanks all!
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Thanks Matt!

well, the ONLY place working for me, my fellow team leaders is to go into the actual item. When we click that little heart doohicky at the top left corner of an item on a shop page - no dice. doesn't stick.

we have tried lots of ways and a few different accounts. No joy.

makes me sad - well, not sad as much as Oh Dear Lord can you help a girl out?
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