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issues with linking to facebook

I accidentally unlinked my facebook page to my etsy account... I went to go re-link the two, but the connect to facebook button is greyed out and unclickable. anyone else having this issue?

8 Responses

Hi Vanessa,

No particular reports. I would suggest clearing your cache, and your Etsy and Facebook cookies, then restarting the browser. It may still sort of think you are connected. Let us know if that works and we can follow up. Thanks!
Hi Matt,
I am having this problem too. I didn't unlink my account, the 'like' button has just disappeared. As Vanessa says, the button is greyed out and unclickable via my account settings. I can only connect to my personal fb account not my shop's facebook page. I have cleared all cache and history, still no joy.
Hi there,

Go ahead and click on the larger blue Facebook box to the right of the click box. This should be an active link for you and will direct you to the FB login page. Let us know if this works out for you.

The large blue facebook box just logs me into my personal account and reads as follows:

"ABOUT THIS APP Etsy is the world's handmade marketplace.
Who can see posts
this app makes for you on your Facebook timeline: Everyone
Your basic info
Your email address
Your profile info: description, activities, birthday, education history, interests, likes, location and relationship status
Friends' profile info: descriptions, Activities, birthdays, education histories, interests, likes and relationship statuses
This app may post on your behalf, including status updates, photos and more."

There is no option to choose my shop's facebook page.
Hi Jane,

It might be easier to review the step by step process here www.etsy.com/help/article/1438 and you can also check out the video tutorial here www.etsy.com/connect.

Hope this helps!
Hi Jane, it sounds like you may still be connected to your Facebook account under Your Account > Settings, but perhaps you need to reconnect to your page under Your Shop > Info & Appearance?
Hello - thank you, it seems to be fixed now after reconnecting!

Another thing - when will we be able to connect a second shop to a separate page created on the same personal account? I have this shop too www.etsy.com/shop/typescale and I used to be able to connect to the facebook page for this shop here www.facebook.com/Typescale as well as my memake shop but now I can't.
Both shops appear connected now - thanks!

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