Close

Bugs

Sign in to participate in this discussion.

issues with linking to facebook

I accidentally unlinked my facebook page to my etsy account... I went to go re-link the two, but the connect to facebook button is greyed out and unclickable. anyone else having this issue?

8 Responses

Matt Quirk avatar Admin
Hi Vanessa,

No particular reports. I would suggest clearing your cache, and your Etsy and Facebook cookies, then restarting the browser. It may still sort of think you are connected. Let us know if that works and we can follow up. Thanks!
Hi Matt,
I am having this problem too. I didn't unlink my account, the 'like' button has just disappeared. As Vanessa says, the button is greyed out and unclickable via my account settings. I can only connect to my personal fb account not my shop's facebook page. I have cleared all cache and history, still no joy.
Leslie avatar Admin
Hi there,

Go ahead and click on the larger blue Facebook box to the right of the click box. This should be an active link for you and will direct you to the FB login page. Let us know if this works out for you.

Thanks!!
The large blue facebook box just logs me into my personal account and reads as follows:

"ABOUT THIS APP Etsy is the world's handmade marketplace.
Who can see posts
this app makes for you on your Facebook timeline: Everyone
THIS APP WILL RECEIVE:
Your basic info
Your email address
Your profile info: description, activities, birthday, education history, interests, likes, location and relationship status
Friends' profile info: descriptions, Activities, birthdays, education histories, interests, likes and relationship statuses
This app may post on your behalf, including status updates, photos and more."

There is no option to choose my shop's facebook page.
Leslie avatar Admin
Hi Jane,

It might be easier to review the step by step process here www.etsy.com/help/article/1438 and you can also check out the video tutorial here www.etsy.com/connect.

Hope this helps!
Hi Jane, it sounds like you may still be connected to your Facebook account under Your Account > Settings, but perhaps you need to reconnect to your page under Your Shop > Info & Appearance?
Hello - thank you, it seems to be fixed now after reconnecting!

Another thing - when will we be able to connect a second shop to a separate page created on the same personal account? I have this shop too www.etsy.com/shop/typescale and I used to be able to connect to the facebook page for this shop here www.facebook.com/Typescale as well as my memake shop but now I can't.
Both shops appear connected now - thanks!

Unfollow username?

Are you sure you want to stop following this person?

Report a post

Thank you for taking time to help Etsy! Please note that you will not receive a personal response about this report. We will review this post privately.

Why are you reporting this post?

Any additional comments?

Edit Post

Edit your post below. After editing, the post will be marked as edited and the date & time of the last edit displayed.

Edit Reply

Edit your post below. After editing, the post will be marked as edited and the date & time of the last edit displayed.

Enter at least 15 characters. 400 remaining.

Close

What is this?

Admin may choose to highlight awesome community posts that are friendly, answer questions, and offer informative links.

What does it do?

Highlighted posts are placed at the top of each page in a thread for greater visibility.