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Can't attach photo in Etsy conversation

When I click on attach in the Etsy Convo, nothing happens. I don't think I've had a problem previously. Is there something I'm not doing?

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I had this happen recently and I had to change my browser to Google chrome, It fixed the problem
Hi Terri,

For your issue of attaching pictures, make sure you are using the latest version of Internet Explorer and that you're not in compatibility view:

windows.microsoft.com/en-us/windows-vista/Update-Internet-Explorer

answers.microsoft.com/en-us/ie/forum/ie8-windows_7/turn-off-compati...

I just tried to attach photos to a convo and it wont let me...says they need to be in .jpg format...which they are. Tried the above suggestion by Marie Kelly....and I have no updates....any other thoughts?
asia, are you sure they in jpeg format? i would double check just in case. how about the right color format, rgb not cmyk
Hi Asia,

This article is pretty handy to help you troubleshoot: www.etsy.com/help/article/203
Thing is I've never had problems previously.
Just clicked compatability mode off - guess it's site by site. Don't know when it got turned on. Anyway - looks like that worked. thanks for the help!!
Perfect! Glad it worked, Terri:)
I also can't attach photos - I'm on IE 9 and when I go under Tools, I don't have a Compatability View settings option. Anyone know where to look for it? Thanks!

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