Bugs

Sign in to participate in this discussion.

convos

Hi, my conversations are showing they are not read even though I responded to them, still showing I have new messages even though it has been opened and read....

6 Responses

Hi Marcia,

Sorry about that. We have reported this to the tech team and they are investigating. Frustrating, I know. We'll try to get a fix out soon. Thanks!
thank you!
Mine are doing this as well as stuff in my cart after check out.
still having this problem
Thanks for the reports. As Matt said, our Tech team is looking into this. RareDaisyJewelry, it sounds like you may be describing two separate issues? If you want to give us some more info on that cart issue, or better yet, start a new thread, we'll be happy to take a look. Thanks,

Audrey
Having problems here as well. Convos showing up as unread after I have read them and I can click on them again to make the show as read again.....and they convert back to unread. Frustrating and worrying me that my customers are trying to send messages and its not going through- perhaps why it shows up as unread and then there is nothing there?

Unfollow username?

Are you sure you want to stop following this person?

Report a post

Thank you for taking time to help Etsy! Please note that you will not receive a personal response about this report. We will review this post privately.

Why are you reporting this post?

Any additional comments?

Edit Post

Edit your post below. After editing, the post will be marked as edited and the date & time of the last edit displayed.

Edit Reply

Edit your post below. After editing, the post will be marked as edited and the date & time of the last edit displayed.

Enter at least 15 characters. 400 remaining.

Close

What is this?

Admin may choose to highlight awesome community posts that are friendly, answer questions, and offer informative links.

What does it do?

Highlighted posts are placed at the top of each page in a thread for greater visibility.