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Folders and Convos a Mess

My folders and convos are a mess

all my old folders from months ago reappeared yesterday - there is nothing in them and I can't delete them and some are titled the same as one's I currently have with items in them so it's very confusing.

My convos are also showing as unread all the time after read as others have mentioned

Lastly, when I go to my contacts and click on a name to go in and delete those convos from that person that I no longer need, it has ALL their convos from 2 years ago in their way back to 2010 that have been deleted. If I click on one it takes me back to my main convo page.

It's very hard to work with all this as it's causing a lot of disorganization in my convo area.

Please advise and is this occurring with anyone else?

18 Responses

Marie Kelly avatar Admin
Thank you Lauren for the report, we have our engineers looking into this issue "My convos are also showing as unread all the time after read as others have mentioned".

As per old deleted folders that are popping up, can you provide me with the names of them?
names of the deleted folders? shall I send them to you personally? there's a lot of them!
just send them to you Marie!
I'm also having difficulty with my convo folders. I think every convo folder I ever had came back and some I know I never created were there too. When I noticed them yesterday, I was going through them and suddenly any folders starting with letters a through d disappeared. I still have a big group of folders that shouldn't be there. One folder I had deleted some time ago reappeared with convos in it.

As Lauren mentioned, I also have convos that appeared yesterday which were not there the day before. When I click on them, they take me back to the first page of convos.

Marie Kelly avatar Admin
Hi Toni,

What are the titles of your folders, so I can pass this info on to our Engineers.
Thanks, Marie! I convoed you the list of folders that had been deleted but reappeared yesterday.
yes, same thing as Toni! still not fixed but I sent you the info Marie - thank you!
Thanks so much, Marie, my convo folders are back to normal.

I am still having trouble with the extra convos. When I go in to my "Contacts" there are additional convos included that should not be there. I can't delete them, and the links don't work...when I click on the convos, they take me to the first page of "Conversations."

Matt Quirk avatar Admin
Hi Toni,

Could you convo me some details so I can try to recreate that? Give me a username or two and a subject line of a convo that shouldn't be there. I'll see if I can figure out what's up. Thanks!

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