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tech help please, glitch in editing

I am hoping there is a techy out there that can help me. I am all of a sudden unable to edit any listings. This includes text or photos on any listings I want to renew. It does let me renew with no changes. Does anyone know what settings might be effecting this on my computer? When I hit preview on the bottom, it just displays the thinking symbol and it never uploads. I am bummed. No response from Etsy tech support yet.
Thanks for any ideas on what is going wrong.

5 Responses

From reading other recent threads, it looks like it isn't just me but maybe Etsy is having a glitch? I tried on my daughter's computer also, and it still isn't working. Maybe I will give it a few days and hopefully everyone will be back up and running? Kind of a bummer, because I have some really cool stuff to post :)
Leslie avatar Admin
Hello,

Sorry for the troubles! Could you tell us what browser and version you're currently using? Also, can you make sure that you're using the most recent version of your browser.

Appreciated~
I'm having the same exact problem - can't change anything on a listing. Tried to change a photo and it won't work. Anyone know what to do? thank you for any help.
Leslie avatar Admin
This is a sticky one. If you're using IE, especially IE7 - please make sure to check if the compatibility mode is enabled, if it is please turn it off. Refresh the browser page and then see if the if you can change a photo. Let us know if this works for you.

Using the latest browser version is highly recommended!

Appreciated~
I now have internet explorer 9. Still doing the same thing :( Anything else I can try?

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