Bugs

Sign in to participate in this discussion.

Marked order as shipped, but keeps showing as unshipped

I have one order that I've marked as "shipped" several times now, but each time I go back to that page or refresh it, it shows back up as "unshipped". I first marked it shipped on Saturday (as that's when it went out), then today I saw it was still in my Open orders. Tried marking it shipped a few more times, and each time it just won't stick. The order number is 54383501 - any idea what's going on?

Thanks.

4 Responses

HI Angela,

Any chance there was a partial cancellation on that order? Thanks!
There was, actually, and it went through before I tried marking it as shipped.....is that why there's an issue?
I have several instances of orders with a partial transaction that won't stay marked as shipped. Not all, but enough that I filed a report. I'll go ahead and include your info as well. Thanks!
Thank you!!

Unfollow username?

Are you sure you want to stop following this person?

Report a post

Thank you for taking time to help Etsy! Please note that you will not receive a personal response about this report. We will review this post privately.

Why are you reporting this post?

Any additional comments?

Edit Post

Edit your post below. After editing, the post will be marked as edited and the date & time of the last edit displayed.

Edit Reply

Edit your post below. After editing, the post will be marked as edited and the date & time of the last edit displayed.

Enter at least 15 characters. 400 remaining.

Close

What is this?

Admin may choose to highlight awesome community posts that are friendly, answer questions, and offer informative links.

What does it do?

Highlighted posts are placed at the top of each page in a thread for greater visibility.