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ITEMS NOT SHOWING UP IN SHOP SEARCH BY NUMBER OR TAG

A TON OF MY ITEMS DO NOT SHOW UP WHEN YOU SEARCH THEM IN MY SHOP AND SINCE I HAVE 1000 ITEMS ITS HARD TO LOOK THRU MY WHOLE INVENTORY!
I HAVE PAID FEES TO RENEW THEM WEEKS AND MONTHS AGO BUT THEY JUST DONT COME UP, EMAILED ETSY A FEW TIMES BUT PROBLEM STILL EXISTS WHAT CAN I DO? I JUST WANTED TO PUT IN THE ACTUAL QUANTITES OF MY ITEMS AND FOUND THAT WHEN I PUT THE ITEM NUMBER IT SHOWED I DIDNT HAVE IT CAN ANYONE HELP??? thanks

3 Highlighted Responses

Hi Drew,

I went in a did a fix, give it about 20 mins to go through and see if that does the trick for your Shop Search.
Hi Drew,

OK, I'm going to go ahead and put this one into our Tech Team. I did a Search within your Shop for "hermonie-flowers-in-white" which produced no results.
Drew, if you can hold off on renewing for the moment, so our Engineer can take a look at this. Thank you!

33 Responses

i think lo mentioned to deactivate all items and reactivate them all and see if that works
Please don't yell. It makes my yarn shrivel.
it's not hurting their sales none I can see that
Hi Mary you're funny. Thanks everyone didn't mean to yell but this is making me crazy I'm getting emails from people asking if I have the items they've bought before because when they type them in they're not showing when in fact I have 10 packs of them here wondering why noone has bought them in weeks. When I go to sold orders I can find the item but it only says renew or copy and I don't want to do either!! I already renewed the item weeks ago so how do I deactivate the item? Thanks so much for trying to help.
if they purchased them here all they have to do is go to their purchases and find your shop and the items again
Hi Drew,

I went in a did a fix, give it about 20 mins to go through and see if that does the trick for your Shop Search.
or just email them a link to the item
You did a fix??? Wow I can't believe this mess can be fixed that easy I hope you're right etsy wanted me to send them the listing numbers of every item (possibly 800 I bet) to find the listing number I have to go back thru the date of the last sale then go to my etsy bill find the date and look thru maybe 100 sales for that day and then hope to find the listing number. There's no way I have the time to do that and it seems alot of my items arent' showing up in the shop search. Thanks so m uch everyone for trying to help me I really really appreciate it. I pray you fixed it Marie Kelly!! I'll send you something very nice if you do!! LOL
Drew
drew on your shop page you will see a link to email people your whole shop too

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