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convos arriving late

Hi, My convos seem to be arriving very late in my email. They are arriving ok in my etsy email box...just thought I would let you guys know!

6 Responses

Marie Kelly avatar Admin
Saffron, you're convo email notifications are arriving late? What's the approx time delay?
I dont really know! I am still waiting for one to arrive though. Half a day...Ill keep a record if I receive any more convos and let you know!

Thanks
I had a similar thing this morning. Sold an item and it wasn't in my in box for about 15 min. In the mean time I had convo-ed the seller a question and she replied before i actually received notice that I had a sale (in my email in box). Do i make sense? hope so!! :)
Marie Kelly avatar Admin
OK, so in the meantime, make sure you have the following addresses in your contact list, to ensure speedy delivery and so your email carrier doesn't hold up the emails. www.etsy.com/help/article/56

Saffron Johns, we had some issues over the weekend with convo email notifications, so this might be a little aftermath from that.

Sandy, with your situation, make sure you are also checking your sold orders page as well, for backup and confirmation of your sales.
I'm not receiving emails for Orders or Conversations.... just started this morning

:(
Marie Kelly avatar Admin
Sam's Natural, can you add the following addresses to your contact list, to ensure speedy delivery and so your email carrier doesn't hold up the emails. www.etsy.com/help/article/56

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