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Unable to ship to United States

I have a customer who is trying to make a purchase of this listing:


and are getting an error message that this item does not ship to the United States.
Clearly, I ship to the US and shipping is set up for the US rate.

Anyone have any ideas?

I wonder how many other people have received this message and just given up.
I was a part of the shipping prototype- and have now since left it, hoping that was the problem.

4 Responses

Marie Kelly avatar Admin
Hmm, Jennifer, I'm not seeing any issues on my end, I'm able to add to my cart with no problems and go through the PayPal process. Is she using Direct Checkout or PayPal?
The buyer is attempting to use PayPal.

She was able to put it in her cart, apply a coupon and then after choosing to use Pay Pal. a red box came up with the error message "darn you can't purchase that item" or something along those lines, and in red says it cannot ship to the US. I will have them try again.

Any chance the fluke was because I was in the shipping prototype?
Whatever it was is fixed now!
Marie Kelly avatar Admin
Yay, cool!

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