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Anyone else having issue's with Rearrange shop mode?

The last week or so I cannot rearrange my shop as I normally do. I click on the "rearrange shop mode" and it won't let me do anything. When I hover over an item nothing happens....if I click it brings me into the listing. Anyone? I do have the options on the top to "Save Changes" but it will not allow me to make any......

13 Responses

I had the same problem as well this evening. I am hoping that it will start working tomorrow.
Hey guys!

What browser are you in? Please try out another one to see if its specific to one place or across the board for you.
I've had the same issue since yesterday afternoon. If I click on the item I want to move then use back arrow, the rearrange function is there. Also, I had rearranged numerous pages late on Friday night and everything was in order. However, when the "Custom" was restored yesterday afternoon those specific items (they were new listings on 6/15) were the only ones out of order. Reason I noticed is because that large section of my shop is in alpha order. I'm using IE.
Bummer, Meg! Can you make sure you're updated to IE 9? We often experience issues with IE and it's important to be up-to-date and cleared out. :)
I'm having trouble with rearrange your shop too... in Firefox and IE. I move things fine, but when I hit save I get the Uh Oh message. I thought I had rearranged and saved my shop a few days ago, but just realized that even though I had hit save and it seemed to go fine then, it apparently didn't stay that way.
Marie Kelly avatar Admin
Hi Kelly,

I'm unable to recreate this in Firefox, could you clear your cache and cookies to see if that helps at all?

www.wikihow.com/Clear-Your-Browser%27s-Cookies

www.wikihow.com/Clear-Your-Browser's-Cache
Sorry, should have tried that first, that did it :) Should the rearrange stay for a while once I do it...it took a long time last time and since it didn't stay that way I don't want to waste time doing it again if it won't stay.
Thanks,
Kelly
Marie Kelly avatar Admin
Oh good! Yes, when you rearrange your Shop, it will stay the way you put it, until you initiate the tool the next time you want to rearrange your Shop.
Oops! I bet I clicked on the tool last time and that's how it reset! Thanks so much!

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