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NO, there is NO cancel transaction button on the page

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p.s. I noticed I had already provided that info in a previous post, so I apologize.

As I said more than one time now - missing button - regardless of payment type.

Allison,
I wondered about that too. This is the first time I've seen this. I was hoping it's a glitch maybe related to some of the other tools they are showing in beta (like the "sell similar" on FP items).

That would be massively F'd if they remove our ability to cancel orders.
Thanks Soap. I was just trying to eliminate some ideas. I also checked and it is on all my latest orders as well. I am sure someone will be here shortly.

Good Luck.
Thomas
Leslie avatar Admin
Hi Soap,

It's not so much a button as blue text that is clickable. I went into Sold Orders, and then Receipt. On the receipt page on the right hand side of the Order, in the gray rectangle is blue text that reads, Cancel a transaction. I checked using FF without a problem. Can you give that a try and let me know if you see that text?

Much appreciated!
Thanks Thomas.
Leslie says:
"On the receipt page on the right hand side of the Order, in the gray rectangle is blue text that reads, Cancel a transaction"

--
Leslie,

Nope, I looked. I am looking at a few open order pages and don't see that text anywhere. I also did a"find" to look for the text in case I missed it visually. All the scripts seem to be running on the pages too.

The only blue buttons I see on the receipt pages are "mark as shipped" and "add note."

Also, I sent you a convo re: the transaction I'm trying to cancel with more details.
Leslie avatar Admin
Hi Soap,

Could you either post, convo or email me at community@etsy.com the order numbers so I can look these up specifically? If there is one in particular that I can cancel as a test, that would be great. If not, that's okay too.

Much appreciated!
Hi Leslie,
I convo'd you earlier but I also just emailed you at community with the info as well as more details.

As for the tech stuff, I am not seeing the link on FF but see it on Chrome. Everything else on the page seems to be the same. Like I posted above, up until today, I had no issues seeing the cancellation button on FF (have not changed anything).

Hope that helps and thanks.
Leslie,
It looks like the entire bar above the ordered items which usually has # items in the order and cancellation button is missing on my FF screen. Hope that info helps.

Thanks for your help.
Leslie avatar Admin
Hello,

This issue is being discussed via convo.

Cheers!

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