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Facebook connection problem

Hi! I noticed a little while ago that my facebook wasn't linked to my shop anymore. When I go to the info&appearance section and click "connect with facebook" nothing happens (Twitter still works fine) I'm not logged in to facebook anywhere else and I've tried chrome, firefox and safari. I was just wondering if you had any other suggestions to get it all linked up again.

Thanks! :)

13 Responses

Hey belua,

For connecting your FB account, follow the directions here: www.etsy.com/help/article/1438
Hi! The problem is that when I click "connect with facebook" the pop up window prompting me to sign in doesn't open. Nothing happens.
Ah, I see, have you tried a different browser?
I usually use chrome but I've also tried safari and firefox. It doesn't work in any of them.
I was just testing mine out in Chrome, make sure you don't have your pop-up blocker on.
The pop up blocker wasn't on. I cleared my cache and history too but still nothing. The pop up window for Twitter still works but not facebook. hmmmm.....I feel like it's probably going to be something obvious but I just can't figure it out I think I need another cup of coffee! lol!
Any other suggestions? I still can't get the facebook "log-in" pop up window to appear.
Hi Belua,


Are you signed out of Facebook in each of these browsers when you're trying to connect the accounts?
yup, I've been signed out of facebook when trying to connect. I also cleared my history and cache. I even tried a couple of different computers.

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