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About page - error messages loading pics

I keep getting object validation errors??
Then the error changed to say object is too large and s/b less than 10 mb, but it was 5mb?
Can anyone help?

I have 3 shops to set up, but I'm not getting very far.

10 Responses

Hey Diana,

We experienced a site outage earlier today, could you go ahead and try one more time uploading your pics?

About page help article: www.etsy.com/help/article/2661

Site Outage Announcement: www.etsy.com/teams/7716/announcements/discuss/10746368/
Hi Marie,
this is me in my other shop. I just tried to upload different pics to this shop, and no matter what picture I choose, or how small I resize I get the same message.
Thes are jpg files and I have reduced one of them down to a little over 1 mb.

Yes, I had seen the outage announcement earlier.
The message says "out of range for integer "4"....
I just tried a png file and it gives me basically the same message.
Thanks for trying again for us, I went ahead and alerted our Tech Team to your issue!
Thanks Marie,
I'll check back here again later.
Alright, Diana and the Stylin Gs, this should be fixed now. Go ahead and give it a try!
thank you so much Marie. I just set up my husband's shop's about page - worked like a charm. :-)

About to do my 2 now.
Yay, good news, Diana:)
Yes, except it is now happenning in the next shop I tried to do - this one. :-(
I finally ended up loosing more and more of it everytime I went back in, and I just lost all of it, and will have to start over.

But the pictures are giving me the same message as before.

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