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Can not Attach photos to original Customer convo's

I'm not able to attach photos to an original customer's convo's. I have to start a new convo to attached them. This is very confusing to my customers and hard to follow the conversions. Since I do alot of custom work I need to be able to have one conversions and able to attach photos.

Has anyone else seen this? I have windows 7 and a brand new HP computer.

9 Responses

I could not attach any photos to any convos until I switched browsers!
which browers are you using?
I switch to google....but I still cannot attach images......
Hi Teri,

Most often, this turns out to be an IE user who has Compatibility View enabled. Here's a link explaining how to disable that in IE.


Also, here's our Help page on browsers. If you need to test with a second browser, this page will link you to those websites for download:


Oh, I am gald you brought this topic because I had the same issue for the last few days. I thought it was my internet cause i am in Africa, but I see that it has nothing to do with my network. I finaly had to attache images via yahoo and send it that way as I needed to. Good luck. And will def check out the site suggested by Matt.
Thank you so much this helps me alot!!
I have the same issue.
Hi WoolAndMore! If you're using Internet Explorer 8 or 9 in compatibility view or Internet Explorer 7, you might be subject to an issue that causes this. Check out the link that Matt posted above to grab an updated version of one of Etsy's supported browsers. Using one of those should make things a lot easier!
that fixed it. Thank you so much :)

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