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unable to save

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Inactive Etsy Member 1:41pm Dec 9, 2012 EST
I am unable to save my altered ads grrrrrrrrr

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Inactive Etsy Member 1:53pm Dec 9, 2012 EST
Hello ello ello ello anybody out there?
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Hi there,

Do you mean your Search Ads? Can you tell us more about what edits you are making and what happens when you try to save? From what I can see of your last campaign, everything seems fine. If it's just the Save or Start button, you might be able to restart your browser or try a second browser to get things moving. Thanks!
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Inactive Etsy Member 12:50pm Dec 11, 2012 EST
OK I have done all of the above and nothing is working! I am having the same problem on all my computers. All cashe is clear, everything cleaned out and restarted and still I can not save. When I click on an item I have listed for sale, then click Edit, I change the info I want to change, then hit Preview (which is the only option available) and it just sits and spins. I never get past that point, I never get a button that says Publish. This has been going on for days now! What now? I have even downloaded and used new browsers!!!!!!!!!!!!
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Inactive Etsy Member 12:54pm Dec 11, 2012 EST
If it isn't just sitting and spinning its taking me right back the Edit page
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Inactive Etsy Member 12:59pm Dec 11, 2012 EST
OK I'm pulling more than my gray hair out now.... any more ideas?
Hi there,

This sounds similar to other members who have had issues with addons in their browser clashing with certain aspects of websites, such as Etsy. I would suggest disabling all your addons to see if that works. Then add them back one by one to determine which one was causing the issue. Keep us informed on your progress. Thanks!
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Inactive Etsy Member 3:00pm Dec 11, 2012 EST
It's not the addons...been there tried that. in any type browser it effect all my computers.
Hi again,

Well, I certainly share some measure of your frustration. I just tested that feature and it seems to work perfectly on this side. I can only assume there is something that all your browsers have in common. Perhaps a security setting of some kind? Have you added an extra security programs lately? Be sure to add Etsy as an exception.

If fact, you might wish to think back to any kind of change on your computer that coincides with the onset of this issue. Programs you added or upgraded. Toolbars that were automatically installed with a software upgrade. Settings changes that involve security or javascript.

Do you recall precisely when this began? We'll keep thinking. Thanks!
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Inactive Etsy Member 4:10pm Dec 11, 2012 EST
Since I last messaged you I have been re-listing and editing with no problems UNTIL NOW, it seems I have the same old issue again. Its hit or miss as to whether or not Etsy allows me to save my work. I just tried to edit a current listing ( www.etsy.com/listing/106602804/vintage-ring-green-rhinestone-white-... ) and again was not able to save. Is there a way for you to try the same item?

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