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Tag keywords are not working in my own stores search? What is up with that?

Hi, I have items in my store that are "key" or "keys" and only 5 show up when I search my own store. A few do not show up at all and the keyword is in the Tags.

If you click on Search (this store) and put in Keys I only get 5 items, if I put in Key I get the same 5 items, but if you go to copper metal and look at the next to the last page of this category I have more keys there and they do not show up. I use my own Search in my own store to find things, and to edit them, makes it easier, but I just don't understand why it won't work. It is even in the title.

Am I doing something wrong? I appreciate any help at all.
Thank you so much
Sincerely
Laura

2 Highlighted Responses

Matt Quirk avatar Admin
Hi folks,

I will put together a report for the tech team. If you notice this happening to your listings, please do post the listing numbers so we can investigate. Thanks!
Marie Kelly avatar Admin
Hi Everyone,

Just checked into this issue our Tech Team is currently still working on a fix for this. Sorry, I don't have any more info at the moment:(

37 Responses

Any ideas? Thanks!
Marie Kelly avatar Admin
Hi Laura,

Could you provide me with a listing # example of what you are seeing and I would be happy to look into this for you.

~Marie
www.etsy.com/shop/SupplyDiva/search?search_query=key&search_submit=...

is the search I do, only 5 of my keys show up

This one does not show up


or this one


So something is not working right, thank you for the help
Sincerely
Laura
Also if I search in my store for Bezel Cup those do not show up, I have 4 of those....
Just checking on this
I have the same issue. If you type in the word set, not all of my sets come up. Each design I offer in a set has 4 different listings. These are the 2 that do not show up for searching the word 'set'

www.etsy.com/listing/89690083/blue-teal-and-white-tiny-damask-light
www.etsy.com/listing/90184290/pink-cheetah-spots-light-switch-plate

I have found search within this shop to work very poorly across the site. I now just use sections in any shop I'm looking through, because the search this shop would leave out way too many items. it sure would be nice if it did work.
I've had the same thing happen. I was doing an inventory of my stock the last few days and the shop search was driving me crazy.
Same with the search sold orders, only some of the items tagged with my search term come up. Usually not the one I was looking for, Murphy's law I guess.
Matt Quirk avatar Admin
Hi folks,

I will put together a report for the tech team. If you notice this happening to your listings, please do post the listing numbers so we can investigate. Thanks!

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