Over the past three weeks I have had 3 of such purchases who contact me about a tiny thing broken/missing. I ask them to please photograph it for me and suggest what we can do to remedy the situation.
2 out of 3 never sent me the photograph at all, and one sent a photo with one tiny starfish broken but then never followed up with whether she wanted to send it back to be fixed or have me send some new starfish to self-fix.
I do not offer to refund EVER and it just seems like they're testing the water to see if they can keep the item and get a refund for having a complaint. Am I way off here? What else could possibly be the story?
As my brother says, "Hold on, let me check my calendar and see if I was born yesterday!"