I just received an email from a customer informing me that her package was stolen from her mailbox. This has never happend to me before and the payment method was through Etsy not PayPal. Normally I get insurance but the cost of shipping was higher than I anticipated so I was stupid and did not insure said package. The package was also much too large to have ever been left in a mailbox so I'm assuming it was left at the door or somewhere on the customers property.
I'm not sure how to proceed in this situation. I messaged her back and asked her to check with her neighbors and am waiting for a response.
The item was one of a kind and there is no way for me to make the same exact thing.
Any suggestions from anyone who has encountered this would be great.