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How to know if the customer was happy

So, I have a question because I don't really get feedback from my customers, and I do not request or contact them about it, how do you know if the customer was happy with your product?
Is there a way to find out, or just leave it alone?

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Inactive Etsy Member 3:04 am Sep 11, 2012 EDT
"how do you know if the customer was happy with your product?"

They don't send me hate mail.
LOL.. I guess no news is good news, but sometimes I really wonder what they thought.
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Inactive Etsy Member 3:13 am Sep 11, 2012 EDT
I know, and I do sympathize, but honestly, I'd rather Etsy just eliminate the FB. No one uses it, and very few care about it.

If a customer isn't sending me hate mail or using a voodoo doll of me, I figure I'm good and I don't worry over it.

You can't mail them after the transaction for no reason either, and asking for FB comes under "spam" according to the Etsy TOU.
Okay well thank you.
How do you know that your customer was happy?

They don't tell you that they didn't like the product.

Many buyers don't leave feedback at all.
No news is good news. Not many leave feedback anymore. As long as I don't get hate emails I'm happy
You are all so right, just always makes me wonder thats all.. I have seen many people wish Etsy would do away with feedback, and now I can understand why.
ps. I have not received hate mail so I guess I am doing good :)
I used to keep a record of all their addresses and go and personally pay each of them a visit. You get invited in, have coffee, chit chat and dart your eyes around for the item they bought from you. If you see it...their using it...then you know they like it. if you don't see it...then you have to ask probing questions....all the while asking for more coffee please....

It's time consuming, but well worth the effort. :)

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