INSPECT THE PRODUCT WITH CARE. When you receive a product, please inspect it in a way you would be allowed to in a physical shop - carefully so that you do not damage it.

WRITE TO US WITHIN 14 DAYS OF RECEIVING THE PRODUCT. It does not matter if you received it personally or through a third party (for example a friend or a neighbour).

SEND THE PRODUCT BACK TO US WITHIN 30 DAYS OF DELIVERY. Please, make sure you pack carefully to prevent it from damaging. Use the original packaging and return the labels as well. Keep proof that you have sent the item so that you can trace it and know when we have received it

Customers pay for the shipping of returned items.

If you have used the shipping methods we offer to receive the product from us, we will fully refund the shipping costs we paid to send you the item. If you have used a more expensive one than the standard one offered by us, you will bear the difference in cost between the two types of delivery.

If you wish to cancel a purchase, please write to us within 2 hours of payment. In this case we will be able to cancel. If you you were prevented to contact us within the set time limit, write to us as soon as possible. We cannot guarantee after this time limit, but we will do our best.

We accept some exchanges, but we review each case separately. Write to us as soon as possible.

TRACKING YOUR PACKAGE. We will provide you with a tracking number when we ship the item, so that you can follow your package online.

WRONG ADDRESS. If you notice you have given us a wrong address, contact us as soon as possible to provide us with the correct one. If the product ships to a wrong/nonexistent address, the package will most likely eventually be returned to us, and in certain cases we might have to pay for the return postage. If you want us to send you the package again to another address, you need to pay shipping charges again OR place a new order if you do not want to wait for the original package to be returned to us.

UNCLAIMED MAIL
If you fail to receive the product, we will refund the price of the product once we receive it back, but we will not refund the shipping costs.

LOST DELIVERY
In case of lost delivery, we will send you a refund once the postal service provider confirms the loss. Please, contact us if you believe your order has been lost.

PRODUCT DAMAGED IN SHIPPING
If your item is damaged in shipping, please take clear photos of the item in damaged packaging and send them to us. We will discuss with you whether / how to send the item back, and we will send you refund.

We will send you refund once you send us proof that you have sent the items back. Please, keep this proof till you get the refund from us. We have to send it to you within 14 days of receiving your proof.

In compliance with Germany’s Packaging Act VerpackG which promotes recycling and reuse of packaging materials,our company is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister. Our Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY.

As consumer please ensure that all received packaging is disposed of in the right recycling containers, Blue for all paper and Yellow for all plastics.

In compliance with French EPR laws we are sharing our company's Identification Number (UIN) for the household packaging sector FR322808_01IKKN

All packaging delivered to you will be duly discharged by Reclay Systems GmbH in accordance with the Packaging Ordinance.