I love designing hats and jewellery, but we all have our own style and there's nothing more confidence inspiring than when your outfit really shows off your personality. If you'd like something special designing, please contact me to discuss your requirements.

Having accessories uniquely designed for you is something special, and I hope to achieve the perfect match for your style and personality. As such, custom orders are non-returnable unless faulty.

Whilst every effort is made to ensure the photos give accurate portrayals of the hats, monitors do vary in the brightness and contrast settings so colours may appear slightly different from computer to computer.

I offer a complimentary worldwide fabric sample service to ensure you can check against your outfit before ordering. I'm always happy to advise on which colour or fabric may be suitable, or alternates which may compliment your colour scheme.

All my items are handmade to order, so please see item descriptions for an estimated dispatch time. If you are in a hurry, I am happy to 'rush' through orders where possible, but please contact me first.

Please check shop announcements for any delays to services.

UK ORDERS:
All hats are sent by Royal Mail Tracked24 service, or upgrade to Special Delivery.
Jewellery is posted by 1st class, with upgrades available.

INTERNATIONAL ORDERS:
Hats are sent by Royal Mail Tracked services unless stated otherwise, & usually take around 1-3 weeks from dispatch.
Jewellery is posted by Royal Mail airmail which is NOT TRACKABLE & usually takes up to 3 weeks to arrives, though can take longer. Upgrades to tracked services are available at checkout.

I take great care to produce heirloom quality pieces that create a lasting memory of a special event.

I do appreciate that it may be difficult to judge how styles will suit online, so I allow returns/exchanges within 7 days of receipt (overseas customers please contact within 7 days). This excludes any bespoke options beyond the style of fastening or side of head where offered.

Returns must be unworn with tags intact and in the original hat box. Any damage, including to the hat box, will incur a charge to cover replacement costs. All return postage costs are covered by buyer unless faulty.

Bespoke headpieces, or those made in different colours to the listed hats, are strictly non-returnable due to their personalised nature.

I comply with all UK regulations with respect to hallmarking. Current law states silver jewellery items below 7.78g in weight are exempt from requiring hallmarking. In order to keep prices down for you, the customer, I therefore do not hallmark items below this threshold.

A hat box is provided with all millinery orders for ease of storage and transportation to your event. Store your headpieces out of sunlight in a sealed box to avoid fading over time, using acid free tissue paper to support delicate trims.

Avoid getting your headpiece wet and protect from rain. The most common method of shaping fabric in millinery is by wetting and steaming the fabric. The damp fabric is shaped by hand or on a wooden block before leaving to dry. If your hat becomes wet during wear, it may distort the shape.

Similarly, heat is used to shape some of the trimmings on my headpieces. Please avoid high temperatures which may reverse the process.

By taking care of your millinery, you can enjoy wearing it for years to come.

Unless stated otherwise, all my headpieces are designed as 'one size fits all', and don't require a head measurement.

Headpieces are attached using either a headband or hat elastic, both of which include a comb.

Hat elastics should be positioned around the back of your head, sitting at the base of your hairline. You can use bobby pins to secure at either side of the hat for extra grip, pinning some hair from the front of your head over the top if necessary to hide the attachment.

To ensure a secure hold, particularly for fine or shorter hair, I recommend using some hair spray before positioning the hat, and adding some bobby pins in a 'X' shape where the comb will sit. Once the hat is in position, your can then thread the comb into the bobby pins to give a firm hold.

I am happy to accept returns of unworn jewellery (see exclusions below) within 14 days of receipt (international customers please contact me within 3 days to notify of return, & mark the box as RETURNED ITEM). Items must be returned unworn & in its original packaging.

EXCLUSIONS:
Due to their customised nature, bespoke designs and made-to-order rings are non-returnable unless faulty.

RETURNS POSTAGE
Postage is non-refundable. All return postage costs are covered by buyer unless faulty.

Customer satisfaction is of the greatest importance to me, and I take great pride in knowing my clients look and feel amazing in their new headpieces.

Each of my designs is lovingly handcrafted with attention to detail. Your piece will be carefully inspected and packaged to ensure it reaches you in top condition ready for your event.

In the unlikely event of your item arriving damaged or faulty, please notify me within 48hrs of delivery/collection to arrange an exchange or reach a suitable solution.