Only standard-size dresses in the range of 2-12, and standard length, ordered without any custom modifications or alterations, are eligible for return. In order to be eligible for a refund, your item must be returned in new, unused condition. It should be free from any signs of use, such as makeup, deodorant, alterations, stains, odors, or other signs of wear. The item must also be returned in its original packaging, which should be the silk pouch. Return shipping costs will be the responsibility of the customer. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

There is no refund for items damaged or soiled when in the buyer's possession, unclaimed parcels or delivered to a wrong address by buyer's fault. This includes issues related to non-existent addresses, undeliverable shipments, unpaid duties, taxes, or confiscation by customs. Check the delivery address you gave the seller, to make sure it's correct. 



Refunds exclude all shipping and rush production charges.

No cancellation may be made after payment is applied. If the customer cancels made-to-order item after production's begun, we'll deduct 30% of the item cost.

Unfortunately we don't have a special program for trying on wedding dresses at home because all our dresses are made to order. That is why we can’t offer a multiple orders option, so that you could order several dresses to try on, pick one and return the rest of the dresses to us. However, if you do order several dresses with the intention of leaving one and returning the rest, you must agree with our return policy, according to which you pay for the delivery of each dress that you return. The cost of returning a single dress is $50.

Any international shipment is a subject for customs and may be checked by arriving, we have no control over that. Refusal to pay such charges at delivery will lead to a $100 penalty fee that will be deducted from any applicable refund. As customs regulations differ from country to country, we advise you to contact your local customs office for further information. Buyers are responsible for any customs and import taxes that may apply. Duties and taxes are non-refundable.

The fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item that you wanted in the first place.

If you need any item from our shop ASAP, please contact us BEFORE the order to confirm ETA. Please, add RUSH ORDER FEE and use the EXPRESS DELIVERY option proceeding to checkout.